Clinic Director - Substance Use Disorder

Steadfast Health; Winston-Salem (NC); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Healthcare Coverage

Paid time off & holidays

Re-Fuel Days for mental health and CEU

Continuing Education support

Employee Assistance Program (EAP)

401K match

Disability & life insurance

Additional perks

Job summary

Steadfast Health is hiring a Clinic Director for a Winston-Salem SUD outpatient clinic. You will oversee daily operations, lead a cross-functional team, and drive performance toward patient-centered care aligned with regulatory standards.

You will mentor staff, optimize workflows, and ensure high-quality, evidence-based addiction treatment while fostering an inclusive clinic environment and community partnerships.

Qualifications

• Clinical background with preference for addiction licensure (not required).
• Experience leading operational management in SUD treatment settings.
• Ability to set, monitor, and achieve KPIs across a diverse team.
• Proficiency with data dashboards, EHR reporting, and Excel for KPI tracking.
• Strong interpersonal and team-building skills.
• Ability to manage crises with empathy and poise.

Responsibilities

• Oversee day-to-day clinic operations and collaborate with leaders to ensure high-quality care, strong morale, efficiency, and compliance.
• Own progress toward key metrics like retention, no-show rates, access times, and productivity.
• Lead, mentor, and develop staff to foster a supportive, collaborative, high-performing team.
• Ensure hiring, onboarding, and talent development processes drive satisfaction and care quality.
• Foster an environment of listening, regular 1:1s, and team meetings to align goals and accountability.
• Champion patient-first care with resources and training to deliver evidence-based treatments.
• Maintain partnerships with clinical leadership to ensure operational practices enable quality care.

Skills

Leadership

Operations management

Data dashboards

KPIs & metrics

Team development

Cross-functional collaboration

Clinical process

Crisis management

Community partnerships

Harm reduction

Tools

EHR reporting tools

Excel

Job description

Clinic Director - Substance Use Disorder

Winston-Salem, North Carolina

At Steadfast Health , we're on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We're a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first.

Location: Steadfast in opening a location at 1493 New Walkertown Rd, Winston-Salem, NC 27101

About the Role
As the Clinic Director, you will be responsible for overseeing the daily operations and performance of our outpatient clinic specializing in substance use disorder (SUD) treatment. Your role is crucial in ensuring the delivery of compassionate, patient-centered care, while maintaining compliance with federal, state, and local regulations. You will lead a cross-functional team and serve as the on-site operational leader, providing unwavering support to clinic staff. Your leadership will empower the team to navigate challenges and deliver high-quality patient care while fostering a positive and inclusive clinic environment.

Responsibilities:

Operations

• Oversee day-to-day clinic operations while collaborating with leaders to align priorities and ensure high-quality care delivery, strong team morale, efficiency, and compliance.
• Own progress toward key metrics established by leadership, including retention, no-show rates, access times, and productivity, and collaborate with leaders to ensure the clinic meets its operational goals.

Leadership & Team Development

• Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment.
• Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery.
• Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.

High-Quality Care

• Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care.
• Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment.
• Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care.

Qualifications:

• Clinical background, with a preference for addiction licensure, but not required
• Proven leadership experience in operational management, ideally within a substance use disorder treatment setting.
• Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team.
• Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity.
• Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality.
• Solid understanding of patient care processes, healthcare best practices, and regulatory requirements for SUD treatment.
• Experience with OBOT workflows and regulatory standards.
• Strong interpersonal and team-building skills, with an ability to engage and inspire diverse clinical and operational teams.
• Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges.
• A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers.
• A passionate advocate for Steadfast Health’s mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care.

Some of the Benefits

• Healthcare Coverage:Medical, dental, and vision insurance
• Time Off:Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• Re-Fuel Days:4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities
• Continuing Education:Annual CEU support & ongoing paid training
• Employee Assistance Program (EAP):Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more
• 401K Matchup to 5%
• 100% employer-paidshort-term and long-term disability and employer-sponsored life insurance
• SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace
• An opportunity to get in at the ground level and shape how we grow!

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer).
• Visual acuity to read and analyze data on screens and in reports.
• Manual dexterity sufficient to type, use a mouse, and handle office tools.
• Ability to participate in virtual meetings with audio and visual components (e.g., Zoom or Teams).
• Ability to navigate clinic spaces, including patient rooms, offices, and common areas.
• Potential exposure to high-stress situations requiring emotional resilience and de-escalation skills.
• Ability to remain on your feet for extended periods, including walking and standing during clinic operations.
• Occasional lifting of office supplies or clinic materials up to 20 pounds.
• Ability to participate in emergency response situations, which may require quick mobility or the ability to assist in patient or staff safety protocols.
• Ability to manage and oversee the physical environment of the clinic, ensuring it is maintained according to health and safety standards.

Schedule: This role follows the anticipated schedule of Monday thru Friday 8:30a-5p . Please note that this schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.

As set forth in Steadfast Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.