Program Manager/Director | Outpatient SUD Treatment

Steadfast Health; Shaker Heights (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible time off (PTO, floating HOL,

4 paid days off per year for mental h

CEU support & ongoing training

Employee Assistance Program (EAP)

401K match up to 5%

Employer-paid disability and life ins.

SoFi student loan discount & perks

Ground-level growth opportunity

Job summary

Steadfast Health in Shaker Heights, OH, seeks an experienced leader to run an outpatient behavioral health/SUD clinic. You will mentor staff, oversee hiring and development, and partner with business development to expand care access.

The role blends hands-on operations with strategy, impacting census, retention, and outcomes. The position offers a management or director level path with a 10% bonus program and a schedule of Monday–Friday, 8:30a–5:00p ET, plus comprehensive healthcare and growth

Qualifications

• Hands-on leadership of an outpatient behavioral health/SUD clinic with staffing and workflow oversight.
• Direct SUD treatment experience or equivalent outpatient behavioral health exposure.
• Proven ability to build or scale programs, teams, or partnerships.
• Track record of quantitative results using EHR, dashboards, and Excel to measure KPIs.
• Experience leading therapists, case managers, peer staff, and APPs, with regulatory familiarity.

Responsibilities

• Lead the team with mentorship and accountability, setting goals and managing growth.
• Grow the clinic through partnerships, referrals, and community engagement.
• Run daily operations, quality, compliance, and safety standards, managing budget KPIs.
• Deliver harm-reduction aligned care in collaboration with clinical leadership.

Skills

Hands-on leadership

SUD treatment experience

Growth/build new programs

Data-driven results (EHR, dashboards,/

Job description

Shaker Heights, Ohio

At Steadfast Health , we’re on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey.

Level & Compensation:This role will be hired at either theManagerorDirectorlevel, depending on the candidate's experience and scope of prior responsibility. We encourage candidates across this experience range to apply — we'll determine the right level together during the interview process.

• Manager:Base salary $90,000 - $110,000, with a 10% performance-based bonus program
  • Typically 2+ years managing outpatient behavioral health/SUD clinic operations, with direct oversight of daily staffing, scheduling, and clinical workflow
• Director:Base salary $110,000 - $130,000, with a 10% performance-based bonus program
  • Typically 5+ years in outpatient behavioral health/SUD clinic leadership, including direct P&L ownership and experience building or scaling a clinical team from the ground up

Is This You?

This role is built for a hands-on leader who has run an outpatient behavioral health, mental health, or substance use disorder treatment clinic or program, and who is energized by helping it grow. You know what it means to lead where clinical caseloads, harm reduction philosophy, and patient census directly shape daily operations.

You’ll have Steadfast’s operational playbook, clinical standards, and a dedicated Business Development partner,and an entrepreneurial spirit is encouraged here.You’ll have real ability to shape the clinic’s culture, try new approaches to community partnership, and build something that’s yours.

Whether you’re an experienced manager ready for a bigger growth challenge, or a director looking to get closer to patients, teams, and community, this role is built for you.

Why This Role Exists

Our Shaker clinic opened in December 2025. A dedicated care team is in place and our census is growing. We need a leader to develop that team, strengthen operations, and build the community relationships that expand access to care.

Responsibilities

• Lead the team
  • Mentor and develop an established clinical and operational team through regular 1:1s, clear goals, and accountability, handling hard conversations directly and with care
  • Own hiring, onboarding, and development as the clinic grows with support from our Human Resources team and our VP of Learning and Development
• Help grow the clinic
  • Partner with Business Development to build referral relationships with hospitals, health providers, recovery organizations, and community groups, and represent Steadfast in the Shaker-area community
  • Make the path to care easy, using census, referral, and access data to guide outreach priorities
• Run the clinic
  • Oversee daily operations, quality, compliance, and the clinic environment’s health and safety standards
  • Own or share accountability for the budget and key metrics: census, retention, no-show rates, access times, and productivity
• Deliver harm reduction-aligned care
  • Champion patient-first, low-barrier, non-punitive, evidence-based care in close partnership with clinical leadership, and collaborate with other Steadfast leaders across the organization

What You Bring

• Hands-on leadership of an outpatient behavioral health, mental health, or SUD clinic, program, or multi-team operation, including staffing, scheduling, and clinical workflow
• Direct SUD treatment experience (such as MAT/MOUD or OTP) or comparable outpatient behavioral health experience, within a harm reduction, non-punitive care model you can speak to in day-to-day decisions
• Experience building or growing something new, such as a program, team, partnership, or referral network, and the ability to tell us whatyoudid and what resulted
• A track record of quantified results you personally drove, using EHR reports, dashboards, and Excel to track KPIs
• Experience leading therapists, case managers, peer support staff, and APPs, and familiarity with behavioral health regulatory and accreditation requirements (e.g., CARF, state SUD licensure)
• Experience managing or contributing to budgets, revenue, and cost control
• A natural relationship-builder with community ties
• Comfort with conflict, energy for change and variety, and careful attention to detail

Schedule:Monday - Friday, 8:30a - 5:00p ET. This may evolve as Steadfast grows, including occasional community events outside regular hours.

• Healthcare Coverage:Medical, dental, and vision insurance
• Time Off:Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• Re-Fuel Days:4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities
• Continuing Education:Annual CEU support & ongoing paid training
• Employee Assistance Program (EAP):Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more
• 401K Matchup to 5%
• 100% employer-paidshort-term and long-term disability and employer-sponsored life insurance
• SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace
• An opportunity to get in at the ground level and shape how we grow!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer
• Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer) as part of regular work duties
• Sufficient visual acuity to read and analyze data on screens and in printed reports
• Manual dexterity sufficient to type, use a mouse, and handle office tools and documents
• Ability to participate in virtual meetings with both audio and visual components (e.g., Zoom, Teams)
• Ability to navigate outpatient clinic spaces, including group therapy rooms, counseling offices, waiting areas, and common areas
• Work may involve exposure to high-stress situations, including patient de-escalation, requiring emotional resilience, professionalism, and trauma-informed skills
• Ability to remain on your feet for extended periods, including walking and standing during clinic operations
• Ability to occasionally lift and carry office supplies or clinic materials weighing up to 20 pounds
• Ability to respond to emergency situations, which may require quick mobility and/or providing assistance to ensure patient or staff safety
• Ability to manage and oversee the physical environment of the clinic to ensure it is maintained in accordance with health and safety standards

Investors & Partners

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners, which builds healthcare organizations around the Triple Aim (better patient experience, better population health, and lower costs) with strong, front-line-focused cultures.

As set forth in Steadfast Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.