Clinic Coordinator - Float

Rush University Medical Center; Chicago (IL); Presencial; USD 26.000 - 41.000; Jornada completa

Descripción de la vacante

Rush University Medical Center in Chicago, IL is seeking a Clinic Coordinator - Float to support the Rush Medical Group operations. The role handles front desk tasks, patient interactions, and Health Information Management duties in a fast-paced clinic environment.

You will work with EPIC to manage referrals, appointments, and communications, ensuring accuracy and confidentiality while delivering excellent customer service.

Formación

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.

Responsabilidades

• Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
• Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
• Appropriately transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking out the appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Conocimientos

Customer service

Interpersonal skills

Attention to detail

Adaptability

Organization

Educación

High school diploma

Herramientas

EPIC

Descripción del empleo

Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: RUMG Admin Float Poo

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 7:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information

Required Job Qualifications

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.

Preferred Job Qualifications

• Medical office experience.

Responsibilities

1. Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.

2. Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.

3. Maintains and retrieves medical records per HIM and office protocol.

4. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.

5. Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.

6. Appropriately transfers patients to pre-registration for insurance verification.

7. Prepares and disseminates patient letters and other correspondence from EPIC.

8. Problem solves issues by seeking out the appropriate resources.

9. Works collaboratively as part of the medical practice team.

10. Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position

Clinic Coordinator - Float

Location

US:IL:Chicago

Req ID

31122