Clinic Assistant - RADC - Full-time-31251

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Rush University Medical Center in Chicago, IL is seeking a full-time clinic assistant to support patient reception, telephony, and clinic operations. You will perform administrative duties, process tests, and manage EPIC documentation to ensure accurate patient records and timely care.

The role emphasizes excellent customer service, HIPAA compliance, and teamwork within a multi-disciplinary setting, with typical hours 8:00 AM to 4:30 PM and E/FTE between 0.9 and 1.0.

Qualifications

• High School diploma required.
• 1-2 years of relevant experience.
• Proficiency in Microsoft Office including spreadsheets and databases.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy.
• Ability to work with tight deadlines.
• Sensitive to patient health information and confidentiality.
• Ability to collaborate within a multi-disciplinary team.
• Effective verbal and written communication skills.
• Flexible to sit or stand for several hours and adapt to changes.

Responsibilities

• Administers tests and questionnaires and assesses function.
• Recruitment, screening, and scheduling study participants.
• Office duties: mail, faxes, filing, and Epic/Administrative In Box tasks.
• Accesses EPIC to retrieve referrals and documents; assists with RI requests.
• Maintains medical records per HIM and office protocol; data entry.
• Communicates with patients and schedules appointments per policy.

Education

High School diploma

Bachelor’s degree highly preferred

Experience in neuropsychological testing preferred

Tools

EPIC

Microsoft Office

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Rush Alzheimers Dis Ctr-ResFac

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

General Summary

Performs clinic activities, including answering telephones, patient and visitor reception, administrative office duties, administering involved systematic tests, performing clinic activities, and Health Information Management responsibilities. Creating a quality experience for our patients through excellent customer service. The employee who holds this position exemplifies the Rush Mission, Vision, and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other Information

Required Job Qualifications

• High School diploma required;
• Minimum 1-2 years of relevant experience.
• Proficiency in Microsoft Office, including spreadsheets and databases
• Ability to demonstrate excellent customer service and interpersonal skills
• Attention to detail and accuracy
• Ability to work with tight deadlines
• Sensitivity to patient health information and protection of confidentiality
• Ability to collaborate within multi-disciplinary team settings.
• Ability to build rapport, navigate sensitive topics, and maintain confidentiality with a diverse pool of patients
• Effective verbal and written communication skills
• Ability to sit or stand while performing duties for several hours each day
• Ability to remain professional under stressful situations
• Strong ability to multitask and stay task-focused until completion
• Ability to adapt to change and be flexible

Preferred Job Qualifications

• Bachelor’s degree highly preferred
• Experience in neuropsychological testing preferred
• Prior EPIC experience preferred
• Prior patient contact, front desk, and medical office experience highly preferred
• Prior experience with cognitive testing preferred
• Prior experience working with older adults with dementia preferred

Responsibilities

Principal Duties and Responsibilities

• Administers systematic tests and questionnaires, including the assessment of the level of function and/or response to intervention.
• May administer structured tests and questionnaires according to research study protocols.
• May assist with recruitment, screening, and scheduling potential study participants
• Performs a variety of office functions, including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking supplies, and dissemination of clinic correspondence and completion of Epic and Administrative In Box as directed
• Accesses EPIC to retrieve referrals, orders, and other documentation. Assists patients with Release of Information requests
• Assists patients in records retrieval for appointments
• Maintains accurate medical records and retrieves medical records per HIM and office protocol and accurate data entry
• Maintains accurate and complete documentation of signed informed consent and HIPAA Authorization forms
• Addresses patient calls promptly, efficiently, and courteously. Takes accurate, clear, and concise messages that provide sufficient information for the clinical staff and/or receiving party to handle the issue/request effectively
• Schedules, cancels and reschedules patient appointments as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy
• Appropriately transfers patients to pre-registration for insurance verification per RUMG policy
• Prepares and disseminates patient letters and other correspondence from EPIC
• Problem-solves issues by seeking out the appropriate resources
• Works collaboratively as part of the medical practice team
• Demonstrates compliance with RUMG Customer Service and Performance Standards
• Performs other duties as assigned per clinic protocol
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.