Clinic Coordinator (Certified Medical Assistant)

bouldercare; Columbus (OH); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Boulder Care is hiring a Certified Medical Assistant for a hybrid role in Ohio, with on-site work at the Northwest Columbus clinic and remote days, totaling 34 hours per week. The role supports clinical teams in patient intake, coordination, documentation, and medication workflows.

The ideal candidate has CMA certification and at least two years of CMA experience, and is authorized to work in the United States without sponsorship.

Qualifications

• Two years' experience as a Certified Medical Assistant (CMA) or equivalent national certification.
• Authorized to work in the United States without sponsorship.
• Hybrid role with both on-site and remote work.

Responsibilities

• Support patient intakes and serve as a primary contact for patients, triaging urgent medical or clinical requests to the RN.
• Assist with patient outreach, follow-up, care coordination, and clinical work queues.
• Support medication, pharmacy, lab, and other clinical workflows within CMA scope.
• Maintain timely and accurate documentation in the Electronic Health Record (EHR).
• Partner with RNs, providers, and other care team members to support timely patient care.
• Assist with the operations and office administration at the on-site Boulder Care Ohio Clinic on Tuesdays and Thursdays.

Education

Certified Medical Assistant (CMA) or equivalent national certification

Tools

EHR

Job description

Boulder Care is hiring a Certified Medical Assistant for a hybrid role.

We are looking for individuals who:

• Are authorized to work in the United States without the need for current or future sponsorship
• Have two years' experience as a Certified Medical Assistant (active CMA or equivalent national certification)

This is a full-time, hybrid position with a standard schedule of 34 hours per week :

• On-site: Tuesdays and Thursdays, 8:30 a.m.-1:30 p.m. ET (10 hours per week)
• Remote: Mondays, Wednesdays, and Fridays, 9:00 a.m.- 5:00 p.m. ET (24 hours per week)

Candidates interested in working up to 40 hours per week have the option to add hours. We're happy to discuss available scheduling options during the interview process.

Candidates must be able to reliably report to their assigned in-person work location as scheduled.

About us

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team-including medical providers and peer recovery specialists-who deliver personalized treatment, including medication-assisted treatment (MAT) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

About the role

The Medical Assistant, Clinic Coordinator supports Boulder Care's clinical teams and patients through a combination of remote and in-person clinical support at our on-site Ohio Clinic, located in Northwest Columbus, just minutes away from The Ohio State University Airport. This role supports efficient patient care, clinical workflows, and coordination across the team.

Key Responsibilities

• Support patient intakes, serve as a primary contact for patients, efficiently triage urgent medical or clinical requests to the Registered Nurse (RN).
• Assist with patient outreach, follow-up, care coordination, and clinical work queues.
• Support medication, pharmacy, lab, and other clinical workflows within MA scope.
• Maintain timely and accurate documentation in the Electronic Health Record (EHR).
• Partner with RNs, providers, and other care team members to support timely patient care.
• Assists with the operations and office administration as needed at our on-site Boulder Care Ohio Clinic on Tuesdays and Thursdays (hybrid model).

Patient Care Support

• Intake Preparation: Proactively support new patients by completing necessary intake paperwork and preparation ahead of their initial clinical appointment.
• RN Support: Actively manage patient requests and follow up on tasks delegated by the RN team, prioritizing clinical flow efficiency.
• Documentation: Accurately enter and update patient demographics, medical history, lab results, and communication logs in the EHR.

Pharmacy & Medication Logistics

• Pharmacy Resolution/Assistance: Resolve pharmacy questions and concerns from patients.
• Prescription Verification: Verify the successful electronic transmission of prescriptions, especially SUD medications, to the patient's preferred pharmacy.
• Pharmacy Communication: Serve as the central point of contact for pharmacies regarding prescription clarification, refill inquiries, and troubleshooting fill delays, escalating clinical questions to the appropriate staff.

Lab & Testing Support

• Drug Screen Management: Support the ordering and tracking of lab tests from outside sources and accurately upload all results (including point-of-care test results) into the patient's EHR.
• Quality Assurance: Ensure all lab and testing documentation is complete, accurate, and ready for clinical review.

Administrative & Compliance

• Scheduling: Manage the scheduling and rescheduling of patient appointments as directed by the RNs and Providers.
• Workflow Improvement: Identify bottlenecks and suggest improvements to care coordination workflows to boost efficiency and patient experience.
• Compliance: Maintain strict adherence to all HIPAA, and relevant state/federal regulations governing patient data and Substance Use Disorder (SUD) treatment.

In-Person Clinical Support

• Support patient intake, rooming and clinic flow.
• Prepare clinical spaces, supplies, and equipment for patient care.
• Support appropriate MA-level clinical tasks, within scope.
• Provide onsite support to patients, providers, and other clinical team members.
• Support Boulder-wide MA responsibilitie