Clinic Business Representative Associate

Allina Health; Minneapolis (MN); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement

Student Loan Support

Job summary

Allina Health in Minneapolis seeks a Clinic Business Representative Associate to be the first point of contact, greeting patients and handling registrations accurately to set the tone for quality care.

You will collect demographic and financial data, verify eligibility, explain financial assistance, and direct patients to appointments while providing warm, efficient service. This full-time role offers 8-hour day shifts, no weekends, and opportunities to grow within a mission-driven health system.

Qualifications

• Strong customer service and communication skills required.
• Ability to collect demographic and financial information accurately.
• Proficiency with basic office software (Word/Excel/Outlook) is preferred.

Responsibilities

• Greets and welcomes patients in person or by phone.
• Performs registration by collecting demographic and insurance information.
• Verifies eligibility and explains financial assistance programs.
• Directs patient to appointment or procedure and may schedule appointments.
• Operates or assists with a multi-phone system and handles messages.

Skills

Customer service

Communication

Registration procedures

Education

High school diploma or GED

Associate's or Vocational degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location Address

3024 Snelling AveMinneapolis, MN 55406-1911

Date Posted

October 16, 2026

Department

63329900 Allina Health Group East Lake

Shift

Day (United States of America)

Shift Length

8 hour shift

Hours Per Week

40

Union Contract

SEIU-6-Aspen Clerical and Technical-TAP

Weekend Rotation

None

Job Summary

Deliver exceptional customer service where it matters most-at the start of every patient's care journey. As the first point of contact as a Clinic Business Representative Associate, you'll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!

Key Position Details

• FTE 1.0 (80 hours per two week pay period)
• 8-hour day shift
• No weekends

Job Description

Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities

• Greets and welcomes patient in person or by phone.
  • Performs registration process.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May schedule appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • May obtain prior authorization before date of service and provides notification if unable to complete.
  • Collects co-pay or deductibles and responds to questions regarding financial assistance programs available. Refers complex questions as needed.
  • Obtains signatures from patients as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• May operate a multi-phone system which would including transferring calls, handling messages and paging.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• 0 to 2 years of clerical or business environment experience
• 0 to 2 years of medical terminology knowledge
• 0 to 2 years of computer knowledge including Microsoft Word, Excel and Outlook

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $21.24 to $27.93 per hourThe pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.