Clinic Business Representative

Allina Health; Minneapolis (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings

Life Insurance

Short-term/Long-term Disability

Voluntary Benefits

Tuition Reimbursement or Continuing Ed

Student Loan Support

Equal Employment Opportunity

Job summary

Allina Health seeks a Clinic Business Representative to welcome patients at in-person visits or by phone, conduct standard registrations, and collect demographic and insurance data for entry into the EMR. You will help ensure accurate scheduling and a positive first impression for patients.

The role requires strong computer skills, familiarity with EMR systems, and 2+ years in customer service or clerical work within healthcare. Day shift with 80 hours per two-week period and no weekend work.

Qualifications

• Minimum 2+ years of computer knowledge with an electronic medical record (EMR) and Microsoft Office.
• 2+ years of customer service, clerical, or healthcare environment experience.

Responsibilities

• Greet patients in person or by phone and register them with demographic and insurance information in the EMR.
• Collect co-pays and/or balances; provide information on financial assistance programs.
• Assist with scheduling, no-shows, and end-of-day reconciliation as applicable.

Skills

Customer service

Clerical tasks

EMR systems

Microsoft Office

Phone support

Education

High school diploma or GED

Associate's degree

Job description

Location and Position Details

Location Address: 920 East 28th St Mhi Suite 460 Minneapolis, MN 55407-1286 Date Posted: September 18, 2026 Department: 62825601 AHG Weight Management Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: None

Job Summary

Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!

Key Position Details

1.0 FTE (80 hours per two-week pay period) 8-hour day shift No weekends

Job Description

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Navigates patient electronic record system to review and respond to scheduling and records needs.

Principle Responsibilities

Greets, welcomes, and performs the registration process with patients in person or by phone: Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation. Assists patients with telephone encounters. Identifies key words to initiate appropriate responses and de-escalation techniques as needed. Directs patients to appointment or procedure. Collects co-pays and/or remaining balances: Obtains signatures from patients as needed. Responds to questions regarding financial assistance programs. Performs the End of Day reconciliation process. May participate in the prescription refill order process as appropriate and in scope for position.

Performs Epic and In-Basket Responsibilities

Uses resources, tools, and procedures to review, respond, follow-up and complete in-basket work. Reviews MyChart appointments for accuracy and appropriate follow-up. Works the reschedule report to ensure all appointments are rescheduled appropriately. Processes No Show letters as applicable.

Medical records support

Retrieves clinic scanning/forms, sorts and distributes faxes via RightFax. Medical record scanning and error resolution. Opens, sorts and distributes clinic mail, processes returned mail. Manages patient requested documents for pick-up. Coordinates Release of Information requests. Scans STAT EKG’s as needed.

Manages and organizes patient care lobby (or lobbies) and provides other department support

Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day. Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed. May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties. Performs weekly downtime check. Active participation in staff meetings. Other duties as assigned.

Required Qualifications

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 2+ years of computer knowledge including working with an electronic medical record and Microsoft Office products (Word, Outlook) required; Excel preferred 2+ years of customer service, clerical, or business environment experience in healthcare.

Preferred Qualifications

High school diploma or GED Associate's or Vocational degree 1 year of medical terminology knowledge.

Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range Pay Range: $20.79 to $28.31 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program

Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin. We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve. Join our team of 27,000+ employees – your career opportunities are limitless!

Diversity creates a healthier atmosphere for our employees, patients, and community. Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Allina Health is an E-Verify Employer Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e-verify.gov) E-Verify Participation Poster English and Spanish