Clinic Back Up Lead

Central City Community Health Center Inc.; Norco (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Central City Community Health Center seeks an experienced clinic operations supervisor to oversee daily activities of medical clinic staff and non-clinical day-to-day operations. Role includes back-up coverage for front/back office, staff training, audits, and ensuring compliance with billing, HIPAA, and licensing standards.

Your duties will include scheduling, chart creation, prescription refills, and producing weekly productivity reports to support high-quality health services for underserved

Qualifications

• Diploma/Certificate Licensed Medical Assistant is required.
• Four years of experience in a non-profit organization.
• Ability to exercise sound judgment.
• Strong planning, organizing and management skills.
• Ability to communicate clearly and concisely.
• Ability to work under pressure and be flexible.
• Maintain confidentiality of patient information.
• Knowledge of CHDP guidelines and immunizations schedule.
• Reliable transportation and CA driver’s license.
• Familiarity with HIPAA regulations.

Responsibilities

• Support providers and supervise clinic operations.
• Provide back-up for front and back office staff.
• Ensure clinic is covered at all times.
• Train and supervise staff members.
• Prepare and coordinate audits.
• Update billing on programs (CHDP, SOFP, OB, CPSP).
• Conduct monthly walk-through inspections.
• Prepare OSHPD reports and monitor budget.
• Schedule patients and create new charts; handle prescription refills.
• Respond to patient/staff complaints.
• Produce weekly productivity reports.

Skills

Staff supervision

Communication

Planning & organization

Conflict resolution

Privacy & confidentiality

Time management

Problem solving

Professional image

Education

Diploma/Certificate Licensed Medical Assistant

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Billing software

Job description

JOB SUMMARY: Responsible for managing the daily activities of medical clinic staff and the non-clinical aspects of the day to day operations of the clinic.

ACCOUNTABLE TO: Chief Clinical and Nursing Officer

JOB DUTIES:Responsible for supporting the work of providers and supervising clinic operations, including the following:

• Responsible for providing back-up for front and back office staff, PECS, referrals, and to the CPSP person.
• Responsible for coverage of the clinic at all times.
• Responsible for supervising and training staff members.
• Responsible for preparing and coordinating with audits.
• Responsible for updating billing on different programs, including CHDP, SOFP, OB, and CPSP.
• Responsible for conducting performance reviews for all staff members.
• Ensure clinic compliance including, but not limited to, programs, paperwork, provider notes, calibration, fire code, HIPPA regulations and licensing.
• Responsible for the collection of time sheets from employees, scheduling, and in insuring all non-exempt employees are appropriately taking breaks and lunch meals.
• Responsible for performing monthly walk-thru inspections.
• Responsible for preparing applications for the clinic.
• Responsible for performing periodic chart reviews.
• Responsible for any cash transactions and mail for the clinic.
• Responsible for ensuring that productivity goals are met and for the preparation of weekly productivity reports.
• Responsible for ordering office supplies and medical supplies, including but not limited to vaccinations and medications.
• Responsible for preparing OSHPD reports.
• Responsible for monitoring clinic budget.
• Responsible for attending to and resolving patient/staff complaints.
• Responsible for scheduling of patients and the creation of new charts.
• Responsible for prescription refills.
• Consistently demonstrate and uphold CCCHC’s principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.
• Punctuality and Attendance: This is an essential job duty for CCCHC’s employees given the impact on patients.
• All other duties, as assigned.

Special Knowledge, Skills, Abilities and Attributes:

• Demonstrated ability to exercise sound judgment.
• Ability to communicate clearly and concisely.
• Ability to plan, be organized, and have strong management skills.
• Ability to work well under pressure, take initiative and be flexible and cooperative.
• Self-motivated and independently productive.
• Ability to maintain confidentiality of patient information and Company records.
• Ability to work effectively with employees, providers, and managers.
• Ability to convey a positive and professional image to patients and employees.
• Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet and networking devices.
• Required to know, follow and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations.
• Required to have knowledge of CHDP guidelines, Immunizations schedule and AAP periodicity table.
• Reliable transportation, automobile insurance, and a valid CA Driver License.

Education and Experience Requirements

• Diploma/Certificate Licensed Medical Assistant required.
• Four years of experience working in a non-profit organization required.

Central City Community Health Center offer a dynamic work environment with competitive salaries and benefits. Central City Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Central City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.