Clinic Associate - Mental Health

Catholic Charities of Long Island; Medford (NY); On-site; USD 23,000 - 30,000; Full time

Job summary

Catholic Charities of Long Island is seeking a full-time Clinic Associate to support in-person services across multiple sites. The role involves greeting clients, verifying insurance, collecting fees, scheduling, and triaging calls to ensure timely care.

The position requires HS diploma or GED and at least one year of clerical experience; familiarity with Netsmart Avatar is a plus. The company emphasizes compassionate, dignified care with a focus on billing accuracy and customer service.

Qualifications

• HS diploma or GED completed.
• At least 1 year of clerical/administrative experience; healthcare setting a plus.
• Proficiency in MS Word and general PC skills; ability to manage multiple priorities with deadlines.

Responsibilities

• Greet clients on arrival, verify insurance, and collect applicable fees.
• Schedule and confirm appointments per provider schedules and client needs.
• Triages crisis-related calls as needed; escalate where appropriate.
• Coordinate with Clinic Coordinator regarding client payment issues; maintain timely communication.
• Perform billing functions and generate reports per established procedures.
• Complete office functions including word processing, copying, faxing, and data entry into Netsmart Avatar.

Skills

Office clerical

Time management

Billing support

Education

HS diploma/GED

Tools

MS Word

Netsmart Avatar

Job description

Catholic Charities of Long Island models the love of Jesus by offering dignified and compassionate

care to poor and vulnerable neighbors of every faith and background. In-person service at more

50 sites throughout Nassau and Suffolk counties is inspired by the Gospel call affirming the sacredness

of every human life.

CCLI is looking for a full time Clinic Associate with a generous heart and a desire to contribute to the well-being of others to carry out our mission on Long Island. By joining our team, you will share in the joy of providing “care with dignity and life with hope.”

Responsibilities:

• Greet clients on arrival, verify and update insurance coverage and collect applicable fees.
• Schedule and confirm appointments in accordance with provider schedules and client needs.
• Appropriately triage calls for crisis intervention.
• Facilitate timely communication with the Clinic Coordinator regarding client payment issues
• Perform all financial management/billing functions; generate reports following established procedures.
• Complete all office functions including word processing, photocopy, fax, and data entry into Netsmart Avatar.

Qualifications:

• HS diploma/GED
• One year of office clerical/administrative experience that demonstrates knowledge and proficiency in office systems and procedures. Related office experience in a healthcare environment a plus.
• Proficiency in MS Word; familiarity with other PC programs and internet.
• Well-developed time management and prioritization skills to manage multiple priorities with deadlines.
• Sincere desire to facilitate billing issues for clients to help effect continuous care.

Schedule:

Full time - 35 hours per week.

Rate of Pay

$19.50 per hour

This rate of pay serves as a good faith estimate. Actual pay is based on a number of factors which may include a candidate’s qualifications, skills, competencies, experience and work location. The salary range or rate listed does not include any differential pay or other forms of compensation, such as the value of benefits, which may be applicable to this position.