Clinic Associate

ZoomCare; Portland (OR); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

401K with employer match

Potential bonuses

Job summary

ZoomCare is hiring a Clinic Associate to help deliver the Perfect Visit experience across daily care, family medicine, mental health, and more. The role includes checking patients in/out, scheduling visits, processing payments, and maintaining medical records with attention to privacy.

Training consists of 2-3 weeks, starting at the Tigard basecamp with some travel to clinics in the area. Strong communication and teamwork are essential for success in this fast-paced environment.

Qualifications

• High school diploma or GED; bachelor’s preferred.
• 1+ year healthcare, customer service, or admin experience.
• Strong verbal and written communication skills.
• Proficiency in Google Suite and Microsoft Office; AthenaOne.

Responsibilities

• Check patients in and out for appointments.
• Schedule and manage patient appointments.
• Process payments and educate patients on medical records.
• Maintain inventories and assist providers as needed.
• Provide emergency care when required.

Skills

Healthcare experience

Customer service

Communication skills

Privacy & confidentiality

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Google Suite

Microsoft Office

AthenaOne

Job description

SUMMARY

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

ZoomCare is seeking a Clinic Associate to join our team!

The Clinic Associate is responsible for delivering the Perfect Visit experience in one or more of the following service lines: Daily Care, Family Medicine, Mental Health, Women's Health, Dermatology, and Podiatry. This can include scheduling appointments, updating medical records, checking patients in and out for appointments, performing blood draws, processing labs, and maintaining inventory.

SCHEDULE/LOCATION

• Three 11 hour shifts and a 6 hour shift

• Schedules: Sunday, Monday, Tuesday and a half day Wednesday OR Half day Wednesday, Thursday, Friday, Saturday

• Clinic positions require you to attend 2-3 weeks of training. The first week will be at our Tigard basecamp and partially remote, the second and third weeks include traveling to multiple clinics in the area.

• Depending on the position and associated requirements, there may be additional mandatory training requirements that are outside of your scheduled shift

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.

• Check patients in and out for appointments.

• Schedule new appointments as needed.

• Process patient payments.

• Educate patients on how to navigate their ZoomCare medical record.

• Maintain patient’s demographic and insurance information.

• Perform blood draws and finger sticks while adhering to all written laboratory standards.

• Process collected specimens and document results.

• Maintain supply inventory; order, receive, and store supplies.

• Work with and maintain some basic medical equipment.

• Provide emergency care to patients when necessary.

• Support medical providers as needed.

• Ensure the clinic remains clean and neat.

• Other duties as assigned.

QUALIFICATIONS

• High school diploma or GED equivalent; bachelor’s degree preferred.

• 1+ year of healthcare, customer service, or administrative experience, or an equivalent combination of education and experience.

• Strong verbal, written, interpersonal, and communication skills.

• Able to maintain patient privacy and confidentiality.

• Proficient in Google Suite, Microsoft Office, AthenaOne, and other relevant software applications.

• Excel in a fast-paced work environment, thriving under pressure and time constraints.

• Current BLS for Healthcare Providers certification from a recognized and reputable organization (e.g., American Heart Association, Red Cross) or the ability to obtain one within 1 month of hire.

• Ability to complete ZoomCare’s phlebotomy training program within six months of hire.

• Vaccinated against COVID-19, Hepatitis B., MMR, PPD, Varicella (Chickenpox), and TD/TDAP.

• Preferred: Current licensure/certification as a; Certified Medical Assistant, Clinical Medical Assistant, National Certified Medical Assistant, Clinical Medical Assistant Certification or prior experience as a Medical Assistant - Registered.

COMPENSATION PACKAGE

• 401K with employer match

• Hourly Pay Rate: $19.50 - $26.50 Depending on past paid medical experience

• Other Compensation: May be eligible for other compensation such as bonuses

WORKING CONDITIONS

• Frequent walking, sitting, standing, and reaching overhead.

• Occasional crouching, kneeling, and bending.

• Prolonged periods of standing/sitting and working at a computer.

• Must be able to lift up to 40 pounds at time.

• Ability to move to a different clinic location based on business needs.

• Patient volume may often require more than your scheduled hours per week or work outside of regular business hours to complete essential duties of this job.

• Occasional reaching and lifting of small objects and operating office equipment.

• Ability to adjust focus between close and distance vision.

• Exposure to sensitive and confidential information.

• Ability to be fit tested and wear a respirator, when required.

ZoomCare is committed to the safety and wellbeing of our employees and patients. Therefore, we require that patient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B., MMR, PPD, Varicella (Chickenpox), TD/TDAP, and all employees to receive COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply.

Job Category: Clinic Associates Team