Clinic Associate

Integrated Services for Behavioral Health; McArthur Township (OH); On-site; USD 2,617,000 - 3,067,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K w/ Employer Match

EAP

Job summary

Integrated Services for Behavioral Health in Vinton County, OH, seeks a Clinic Associate to welcome clients and coordinate connections to the appropriate services and programs. The role supports access to care, data entry, and coordination with telehealth and internal teams.

The position requires effective communication, HIPAA compliance, and precise documentation. Travel within designated areas and a strong customer-service mindset are essential for success.

Qualifications

• A high school degree or GED is required.
• An associate degree in healthcare, behavioral health, or related field is preferred.
• Valid driver’s license and auto insurance coverage required.
• Experience with multi-need people and families preferred.
• 3 years of experience/training in business, health communications, or related areas preferred.

Responsibilities

• Serves as initial contact by responding to calls, referrals, and presenting needs information.
• Operates EHR and insurance portals as assigned.
• Collects and assists with processing of toxicology screens for psychiatry.
• Facilitates connection with ISBH clients and telehealth providers.
• Maintains client documents and coordinates referral and billing data entry.

Skills

Communication skills

Data entry

HIPAA compliance

Time management

Education

High school diploma or GED

Associate degree preferred

Tools

EHR systems

Insurance portals

Job description

We are seeking a Clinic Associate Vinton County OH Join our Team Integrated Services for Behavioral Health ISBH is a community minded forward thinking behavioral health organization helping people along the road to health and well being We meet people in their homes and communities and help connect them to the resources We serve southeastern and central ohio with a comprehensive array of behavioral health and other services working with local partners to promote healthy people and strong communities Our services are intended to be collaborative and personalized for the individual This Clinic Associate serves as a welcoming first point of contact demonstrating a no wrong door approach by responding to incoming calls gathering referral and presenting need information and connecting individuals to the appropriate services providers or programs The position supports timely access and continuity of care through accurate data entry documentation collection referral and billing data entry coordination with telehealth and internal teams and effective use of electronic systems It also supports daily office operations and maintains monthly performance standards to ensure efficient high quality service delivery The pay range for this position is 1900 to 2226 per hour based on experience education andor licensure

Essential Functions

• Demonstrates a friendly no wrong door approach to all ISBH employees and clients
• Serves as an initial point of contact by responding to incoming calls referrals and presenting need information and ensuring timely connection to the appropriate service provider or program
• Operates EHR insurance portals and other databases as assigned
• Collects and assists with the processing of toxicology screens in support of the psychiatry department
• Facilitates connection with ISBH clients and telehealth providers
• Obtains insurance information identification agreements consents and other required client documents as indicated
• Supports overall operation of the ISBH office including submitting maintenance requests monitoring supplies and acting as a point of contact for contracted services
• Referral and billing data entry in compliance with monthly performance measures
• Serves as a liaison with coordinators and managers to ensure access and continuity of service
• Meets performance standards reported monthly using system databases
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Maintain compliance with HIPAA mandated reporting requirements and professional ethical guidelines
• Travel within designated service areas
• Performs other duties as assigned

Minimum Requirements

Education

• A high school degree or GED equivalent is required
• An associate degree in healthcare behavioral health or related field is preferred

Licensure

• A valid drivers license and the ability to operate a motor vehicle is required
• An appropriate level of auto insurance coverage is required

Experience

• Experience with multi need people and families is preferred
• 3 years of experiencetraining in business health communications computers or other related areas is preferred

Knowledge, Skills and Abilities

• Advanced communication skills both oral and written is required
• Ability to use appropriate databases spreadsheets and other software is required
• Advanced organizational skills are required
• Ability to maintain confidential information is required
• Ability to manage deadlines within a fast paced high volume environment is required
• Ability to operate in an Internet based automated office environment is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer is required
• Must be able to lift up to 15 pounds at times is required

Benefits

Benefits include MedicalDentalVisionShort term DisabilityLong term Disability401K w Employer MatchEmployee Assistance Program EAP provides support and resources to help you and your family with a range of issuesTo learn more about our organization httpsISBHorg

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

• Dignity We meet people where they are on their journey with respect and hope
• Collaboration We listen to understand and ask how we can best support the people and communities we serve
• Wellbeing We celebrate one anothers strengths and we support one another in being well
• Excellence We demand high quality care for those we serve and are a leader in how we care for one another as a team
• Innovation We deeply value a range of perspectives and experiences knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

Were an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status