Clinic Assistant (front desk)

Planned Parenthood of Southern New England, Inc.; New London (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid parental leave

Retirement savings

Tuition reimbursement

Paid time off

Flexible spending account

Wellness program

Job summary

Planned Parenthood of Southern New England is seeking a Full Time Clinic Assistant to join the New London Health Center front office. The role supports clinicians, delivers high-quality patient service, and helps maintain efficient health-center operations.

This 37.5-hour-per-week position requires strong communication, confidentiality, and multitasking in a dynamic environment, with potential for growth and contribution to health equity.

Qualifications

• Must be able to work in a fast-paced, dynamic environment with changing duties.
• Comfortable discussing sexuality, contraception, and pregnancy options.
• Handles confidential information with diplomacy and tact.
• Knowledge of basic office software and administrative tasks.
• Strong attention to detail and ability to multitask.

Responsibilities

• Provide world-class, patient-centered healthcare support.
• Deliver excellent client service and ensure patient-centered decisions.
• Support clinician and optimize center productivity and revenue goals.
• Collaborate with center manager to ensure efficient systems.
• Adhere to organizational and clinical standards and policies.
• Provide patient education and accurate information during visits.
• Perform technical tasks like blood pressure, venipuncture, and charting.
• Handle front office duties: reception, triage, filing, billing, data entry.

Skills

Customer service

Communication

Attention to detail

Multitasking

Confidentiality

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

Position Summary: Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our New London Health Center at our front office.

Job Responsibilities

• Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
• Provides excellent client centered customer service; makes certain the client is the center of all decision making
• Participates in health center effects to achieve established productivity and revenue cycle goals
• Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
• Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
• Provide factual non-biased patient information and education necessary for the patient visit
• Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
• Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry
• Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity

Job Qualifications

• Solution-oriented; positive, optimistic, confident can-do attitude
• Ability to embrace a fast paced and dynamic environment where dailyresponsibilities could change frequently
• Demonstrated ability to handle highly confidential information withdiplomacy and tact
• Must be comfortable when discussing sexuality, contraception,sexually transmitted diseases and pregnancy options
• Must have attention to detail and the ability to manage multipletasks simultaneously
• Working knowledge in Microsoft Word, Excel, and Outlook is required
• Must be able to workmornings, evenings, weekends and have a reliable form of transportation
• Bi-lingual English/Spanish preferred
• Must have high school diploma or equivalent
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
• Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions
• Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference
• Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities
• Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions

$24.46 - $28.13 an hour

This positions hourly rate* begins at $24.46 per hour and may increase based on full years of experience. *Due to our commitment to pay equity, PPSNE does not negotiate salaries

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.