Clinic Assistant

University of Miami; United States; Hybrid; USD 36,000 - 48,000; Full time

Job summary

The University of Miami/UHealth Department of Neurological Surgery is hiring a hybrid, full-time Clinic Assistant to support patient intake and front-desk operations in Miami, FL. The role involves chart processing, order transcription, supply management, and coordination with clinical staff.

Ideal candidates are detail-oriented, able to prioritize under pressure, and willing to work evenings or weekends as needed.

Qualifications

• High school diploma or equivalent required.
• No prior experience required; on-the-job training provided.
• Ability to work evenings, weekends as necessary.

Responsibilities

• Assembles, completes, and processes patients’ charts and keeps records clearly identified.
• Transcribes doctors’ orders and checks charts for completeness, flagging issues for correction.
• Orders unit supplies to maintain inventory of equipment and supplies.
• Assists with receiving, distributing and sorting supplies for the unit.
• Obtains lab and x-ray reports and notifies doctors of results.
• Greets patients, verifies information, and guides them to dressing rooms and readings areas.
• Documents equipment issues and reports them to management.
• Supports front desk with paperwork scanning and distribution to reading rooms.
• Answers main department phone line and triages inquiries with high service levels.
• Provides cross-coverage for colleagues and maintains patient confidentiality.

Education

High school diploma or equivalent

Job description

The University of Miami/UHealth Department of Neurological Surgery has an exciting opportunity for a hybrid, full time Clinic Assistant to work in Miami, FL.

CORE JOB FUNCTIONS

1. Assembles, completes, and processes patients’ charts, and keeps patient records accurately identified.
2. Transcribes doctors’ orders, and checks charts for incomplete histories and operative summaries, bringing issues to the attention of the appropriate member of the healthcare team for correction.
3. Orders unit supplies to maintain inventory of the unit’s equipment stock and supplies.
4. Assists with receiving, distributing, and sorting supplies brought to the unit.
5. Obtains laboratory and x-ray reports and notifies doctors of results.
6. Utilizes IDX RIS/PACS to track patient arrival times and advises front desk personnel of patient delays to maintain daily schedule.
7. Greets patients upon arrival and verifies patient information.
8. Directs patient to the dressing room and ensures the patient has changed into a gown and removed all metal items from their person.
9. Documents all equipment issues and reports to appropriate managing staff.
10. Assists in copying completed patient paperwork, delivering originals to front desk for scanning, and distributing copies to appropriate reading rooms.
11. Receives telephone calls and responds to inquiries from visitors.
12. Reports unusual incidents in a timely manner to appropriate supervisory personnel.
13. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High school diploma or equivalent
• No previous experience required
• Knowledge, Skills and Attitudes: Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Ability to process and handle confidential information with discretion. Ability to work evenings, nights, and weekends as necessary. Commitment to the University’s core values. Ability to work independently and/or in a collaborative environment.

Department Specific Functions

1. Answers main telephone line for the department: triage incoming calls, responds to questions, directs calls, documents messages in a timely and efficient manner, while providing exceptional customer service.
2. Greets visitors and callers, handles their inquiries, and directs them to the appropriate staff according to their needs.
3. Provides cross coverage for co-workers when assigned or as the need arises.
4. Maintains confidentiality of all information.
5. Adheres to University and unit-level policies and procedures and safeguards University assets.
6. Assists with general administrative tasks, such as Uploading of CDs (radiology imaging) and visitation logs.
7. Maintains a tidy and clean reception area.
8. Assists with cross training employees in the neurosurgery department.
9. Assists with the patient advice messages received via MyUHealthChart.
10. Will assist with checking-in and arriving patients in person at the Jackson North neurosurgery clinic, assisting with placing and/or picking up clinical and office supplies, replenishing clinical supplies in the clinic rooms, collecting payments, providing forms for patients to complete & uploading them into EPIC.
11. Uploading and routing faxes in EPIC
12. Fluent in English and Spanish.
13. Will report to two different locations (Jackson North and Lois Pope Life Center)

Position is fully on campus, potential for hybrid schedule. #ED-LI1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.