Clinic Assistant

MedStar Health; Glen Burnie (MD); On-site; USD 24,796 - 41,328; Full time

Job summary

MedStar Health is seeking a Clinic Assistant (Therapy/Rehabilitation Technician) to support daily patient care and clerical operations in a fast-paced clinic in Glen Burnie, MD. The role involves preparing treatment rooms, assisting therapists with exercises and transfers, and maintaining equipment and supplies.

You will greet patients, register and escort them, and handle routine administrative tasks while adhering to safety standards and departmental policies.

Qualifications

• High School Diploma or GED required.
• One year certificate from college or technical school preferred.
• CPR certification within 90 days required.
• Additional unit/specialty certifications may vary by department or business unit.

Responsibilities

• Assists with patient care under therapist guidance, including exercises, ambulation, transfer activities, balance activities and swallowing study preparation.
• Greets and registers patients; escorts them; prepares treatment rooms and maintains cleanliness and supplies.
• Performs administrative tasks and helps schedule the next day; supports safe, efficient patient care delivery.

Skills

Team player

Organized

Detail-oriented

Customer service

Communication

Computer skills

Education

High School Diploma or GED

1-year certificate preferred

Job description

About the Job

General Summary of Position: The Clinic Assistant (Therapy/ Rehabilitation Technician) performs a variety of clerical and patient care duties essential to daily operation. These duties include but are not limited to: assisting with medical record operations on a daily basis; greeting/registering and escorting patients; completing set-ups and clean-up for patient care; turning over patient rooms; performing other patient care duties as determined by the therapist.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Greets all patients professionally. Informs therapist of patient arrival and escorts patient as needed. Prepares treatment rooms and areas for evaluations and treatment. Is timely and punctual in addressing the needs and expectations of the therapists and patients.
• Assists with patient treatment as directed by therapist and/or provides coverage as appropriate and needed. Under the close supervision of a therapist may assist with predetermined well‑defined treatment sessions to include but not limited to exercise program, ambulation, transfer activities, balance activities and preparations for a swallowing study.
• Routinely stocks the linen cabinets and maintains appropriate levels of linen. Empties dirty linen hampers as indicated or as requested by supervisor.
• Maintains all clinical supply par levels according to established levels. Assists in the ordering of new supplies as directed by supervisor. Informs supervisor of patient and clinical system maintenance workflow and other clinical processes on a regular basis.
• Follows established policies and procedures for cleaning and maintaining all equipment (mat, table, mats, clinic surfaces, paraffin, modalities, hot pack machine, etc.). Cleans mat, table and all equipment after every use. Assists with ensuring that all equipment is put in its proper place and that the treatment areas and storage rooms are neat and orderly. Reports any broken or missing equipment to supervisor.
• Performs all administrative tasks as assigned. Prepares the schedule for the next day. Adheres to schedules to maintain efficient patient care delivery.
• Answers telephones as needed with the correct salutation and a smile in their voice. Completes other administrative assignments or duties as requested.
• Anticipates any potential safety issues. Recognizes the need for and requests professional assistance with patient’s condition changes and communicates effectively with appropriate professional.
• Participates in meetings and on committees as requested by supervisor.

Minimal Qualifications

Education

• High School Diploma or GED required.
• One (1) year certificate from college or technical school preferred.

Experience

• Prior work experience not required.

Licenses and Certifications

• CPR – Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 days required.
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge, Skills and Abilities

• Able to work in a team environment.
• Organized, timely, detail‑oriented, pleasant and friendly attitude.
• Customer service skills for interacting with patients including communicating with patients and family members of diverse ages and backgrounds.
• Shows initiative in following through with all procedures and policies.
• Effective communication.
• Must be able to utilize computer systems, software, fax machine and copier.

Salary

USD $18.40 – USD $29.74 /Hr.