Clinic Assistant

MedStar Health; Baltimore (MD); On-site; USD 24,796 - 40,969; Full time

Job summary

MedStar Health in Baltimore seeks a Clinic Assistant (Therapy/Rehabilitation Technician) to perform clerical and patient care duties essential to daily operations. You will greet patients, assist therapists, prepare treatment rooms, stock supplies, and handle administrative tasks.

The role requires a High School Diploma or GED; CPR (AHA/Red Cross) within 90 days; a 1‑year certificate is preferred; no prior experience is required. Training provided and teamwork emphasized.

Qualifications

• High School Diploma or GED required.
• One (1) year certificate from college or technical school preferred.
• Prior work experience not required.

Responsibilities

• Greet patients professionally and escort them as needed; prepare treatment rooms for evaluations and treatment.
• Assist with patient treatment as directed by therapist and provide coverage as appropriate.
• Stock linen cabinets and maintain appropriate levels of linen; assist in ordering supplies.
• Clean and maintain equipment and treatment areas; report any broken or missing equipment.
• Perform administrative tasks, prepare the schedule for the next day, and answer phones as needed.
• Anticipate safety issues and communicate patient condition changes to the therapist.
• Participate in meetings or committees as requested by supervisor.

Skills

Teamwork

Communication

Customer service

Computer skills

Detail-oriented

Education

High School Diploma or GED

1-year certificate

Tools

EMR systems

Office equipment

Job description

About the Job

General Summary of Position: The Clinic Assistant (Therapy/ Rehabilitation Technician) performs a variety of clerical and patient care duties essential to the daily operation. These duties include but are not limited to: assisting with medical record operations on a daily basis; greeting registering and escorting patients; completing set-ups and clean‑up for patient care; turning over patient rooms; performing other patient care duties as determined by the therapist.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Greets all patients professionally, informs therapist of patient arrival and escorts patient as needed; prepares treatment rooms and areas for evaluations and treatment; is timely and punctual in addressing the needs and expectations of the therapists and patients.
• Assists with patient treatment as directed by therapist and/or provides coverage as appropriate and needed. Under the close supervision of a therapist may assist with predetermined well‑defined treatment sessions to include but not limited to exercise program, ambulation, transfer activities, balance activities, preparations for a swallowing study.
• Routinely stocks the linen cabinets and maintains appropriate levels of linen; empties dirty linen hampers as indicated or as requested by supervisor.
• Maintains all clinical supply par levels according to established levels; assists in the ordering of new supplies as directed by supervisor; informs supervisor of patient and clinical system maintenance workflow and other clinical processes on a regular basis.
• Follows established policies and procedures for cleaning and maintaining all equipment (mat tables, mats, clinic surfaces, paraffin modalities, hot‑pack machine, etc.); cleans mat tables and all equipment after every use; assists with ensuring that all equipment is put in its proper place and that the treatment areas and storage rooms are neat and orderly; reports any broken or missing equipment to supervisor.
• Performs all administrative tasks as assigned; prepares the schedule for the next day; adheres to schedules to maintain efficient patient care delivery.
• Answers telephones as needed with the correct salutation and a smile in their voice; completes other administrative assignments or duties as requested.
• Anticipates any potential safety issues; recognizes the need for and requests professional assistance with patient's condition changes and communicates effectively with appropriate professional.
• Participates in meetings and on committees as requested by supervisor.

Minimal Qualifications

Education

• High School Diploma or GED required.
• One (1) year certificate from college or technical school preferred.

Experience

• Prior work experience not required.

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required.
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Able to work in a team environment.
• Organized, timely, detail‑oriented, pleasant and friendly attitude.
• Customer service skills for interacting with patients including communicating with patients and family members of diverse ages and backgrounds.
• Takes initiative in following through with all procedures and policies.
• Effective communication.
• Must be able to utilize computer systems, software, fax machine and copier.

This position has a hiring range of

USD $18.00 - USD $29.74 /Hr.