Clinic Assistant

MedStar Health’s Washington Hospital Center; Bel Air (MD); On-site; USD 25,000 - 40,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a Clinic Assistant (Therapy/Rehabilitation Technician) to support daily operations, patient care, and administrative tasks. You will greet patients, prepare rooms, and assist therapists under supervision, while ensuring safety and efficiency in a fast-paced department.

The role emphasizes teamwork, organized patient flow, and strong communication with patients and staff.

Qualifications

• Minimum education: high school diploma or GED.
• Preferred: 1-year certificate from college/technical school.
• No prior work experience required.
• CPR certification within 90 days.
• Ability to use computer systems, fax, copier.
• Team-oriented and patient-focused.

Responsibilities

• Greet and register patients, escort as needed, prepare treatment rooms.
• Assist therapists with patient treatment and sessions under supervision.
• Stock linen and maintain supplies; manage linen cabinets.
• Clean and maintain equipment and treatment areas; report issues.
• Answer phones and perform administrative tasks as assigned.
• Participate in meetings as requested; adhere to safety standards.

Skills

Teamwork

Organized

Customer service

Initiative

Communication

Computer skills

Education

High School Diploma or GED

1-year certificate (college/technical school)

Tools

Computer systems

Fax machine

Copier

Job description

About the Job

General Summary of Position

The Clinic Assistant (Therapy/ Rehabilitation Technician) performs a variety of clerical and patient care duties essential to the daily operation. These duties include but are not limited to: assisting with medical record operations on a daily basis; greeting registering and escorting patients; completing set-ups and clean-up for patient care; turning over patient rooms; performing other patient care duties as determined by the therapist.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Greets all patients professionally. Informs therapist of patient arrival and escorts patient as needed. Prepares treatment rooms and areas for evaluations and treatment. Is timely and punctual in addressing the needs and expectations of the therapists and patients.
• Assists with patient treatment as directed by therapist and/or provide coverage as appropriate and needed. Under the close supervision of a therapist may assist with predetermined well defined treatment sessions to include but not limited to exercise program ambulation transfer activities balance activities preparations for a swallowing study.
• Routinely stocks the linen cabinets and maintains appropriate levels of linen. Empties dirty linen hampers as indicated or as requested by supervisor.
• Maintains all clinical supply par levels according to established levels. Assists in the ordering of new supplies as directed by their supervisor. Informs supervisor of patient and clinical system maintenance workflow and other clinical processes on a regular basis.
• Follows established policies and procedures for cleaning and maintaining all equipment (mat tables mats clinic surfaces paraffin modalities hot pack machine etc.). Cleans mat tables and all equipment after every use. Assists with ensuring that all equipment is put in its proper place and that the treatment areas and storage rooms are neat and orderly. Reports any broken or missing equipment to supervisor.
• Performs all administrative tasks as assigned. Prepares the schedule for the next day. Adheres to schedules to maintain efficient patient care delivery.
• Answers telephones as needed with the correct salutation and a smile in their voice. Completes other administrative assignments or duties as requested.
• Anticipates any potential safety issues. Recognizes the need for and requests professional assistance with patient's condition changes and communicates effectively with appropriate professional.
• Participates in meetings and on committees as requested by supervisor

Minimal Qualifications

Education

• High School Diploma or GED required
• One (1) year certificate from college or technical school preferred

Experience

• Prior work experience not required

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Able to work in a team environment;
• organized timely detail-oriented pleasant and friendly attitude;
• customer service skills for interacting with patients including communicating with patients and family members of diverse ages and backgrounds;
• takes initiative in following through with all procedures and policies;
• effective communication;
• must be able to utilize computer systems software fax machine and copier.

This position has a hiring range of

USD $18.40 - USD $29.74 /Hr.