Clinic Application Specialist

RiseMe; Cloquet (MN); On-site; USD 56,000 - 63,000; Full time

Job summary

The Fond du Lac Band of Lake Superior Chippewa is seeking a Clinical Applications Specialist to implement and support multi-service software for electronic health records. You will customize site parameters, address integration issues with EHR components, and assist in rolling out new software across departments.

You will coordinate with MIS, program managers and medical staff to ensure smooth operations, deliver staff training, and uphold privacy, security, and accuracy in all electronic

Qualifications

• No Driver's License Required.
• Bachelor Degree in healthcare, human resources, science or similar health related field preferred.
• 2 years of experience minimum in a health care organization or direct patient care.
• 2 years of experience in clinical applications support in the healthcare industry or degree in Medical Informatics.
• Associates Degree in Healthcare, human resources, science or similar health related field require with 4 years of experience in health care organization or direct care, 4 years of experience in clinical applications support in health care industry.
• EHR Certification is required; if not certified at the time of hire, employees must become certified within one year of hire, and must maintain certification for duration of employment.
• Knowledge of and skills in applying Information Technology concepts, principles, methods, and practices to manage and troubleshoot clinic/human services application programs to support the electronic health record.
• Familiarity with health care and human services laws, regulations and standards.
• Experience serving as a liaison between groups within an organization, as an effective member of organizational teams and in coordinating software implementation projects.
• Advance computer skills including knowledge of software applications such as MS word, Excel, PowerPoint, Access, and be knowledgeable in HIPAA or other Data Privacy Laws.
• Knowledge of Native American communities, culture, customs, and beliefs is preferred.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.
• Subject to immunization review and submitted proof of required vaccinations.
• Some travel may be required.

Responsibilities

• Responsible for the implementation and support of multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval.
• The clinical application specialist manages the customization of the site parameters and addresses integration issues with other software packages within EHR system.
• Assists in the implementation of new software products obtained by Human Services Division that cover our various functions for electronic health records.
• Coordinates with key staff and other application specialists to implement integrated packages, resolve conflicts, provide secondary support on related software modules, and ensure smooth operations in areas where package scope overlaps or is integrated with other services’ functions.
• Assist in analysis and evaluation of processes related to information flow.
• Acquires a comprehensive knowledge of the software involved to determine what are procedural issues versus system/application deficiencies.
• Provides training to clinical staff on current software applications and new features, and insures training is scheduled for new users and assists staff in the efficient use of the current software.
• Emphasize timeliness, accuracy, security and the importance of these functions on every other clinical application.
• Develops and implements configuration management plans for each specific program as required. Coordinate with appropriate parties all audits of the EHR.
• Logs all problems, referring those requiring a higher level of technical support to the appropriate person or team.
• Works with programmers in local testing of software, identifying software problems and requesting enhancement.
• Monitors and coordinates efforts to correct deficiencies and errors that occur in the electronic record.
• Serves as liaison between MIS, Program Managers, Medical Director, and management concerning these processes.
• Assist with and develop templates for Electronic Health Records system (NextGen).
• Appropriate work attire is required.
• Must attend all mandatory department trainings.
• Ensures confidentiality of financial records and all records for employees and/or clients.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Skills

Effective communication

Independent work

Attention to detail

HIPAA knowledge

Tech troubleshooting

EHR knowledge

Native American culture awareness

Education

Bachelor Degree in healthcare, human resources, science or similar health related field

Associates Degree in Healthcare, human resources, science or similar health related field

EHR Certification

Tools

MS Word

Excel

PowerPoint

Access

Job description

Division/Department: Human Services – Revenue Cycle Location: Human Services – As Designated - Onsite Reports To: Health Information Systems Manager Probationary Period: 90 days – Full time, 120 days – Part time FLSA Status: Exempt (Salary) Classification: Non-Child-Related NA Driver’s License: Level 0 - No Driver’s License is required. Rate of Pay: $56,063.84 to $63,071.82

Responsibilities

• Responsible for the implementation and support of multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval.
• The clinical application specialist manages the customization of the site parameters and addresses integration issues with other software packages within EHR system.
• Assists in the implementation of new software products obtained by Human Services Division that cover our various functions for electronic health records.
• Coordinates with key staff and other application specialists to implement integrated packages, resolve conflicts, provide secondary support on related software modules, and ensure smooth operations in areas where package scope overlaps or is integrated with other services’ functions.
• Assist in analysis and evaluation of processes related to information flow.
• Acquires a comprehensive knowledge of the software involved to determine what are procedural issues versus system/application deficiencies.
• Provides training to clinical staff on current software applications and new features, and insures training is scheduled for new users and assists staff in the efficient use of the current software.
• Emphasize timeliness, accuracy, security and the importance of these functions on every other clinical application.
• Develops and implements configuration management plans for each specific program as required. Coordinate with appropriate parties all audits of the EHR.
• Logs all problems, referring those requiring a higher level of technical support to the appropriate person or team.
• Works with programmers in local testing of software, identifying software problems and requesting enhancement.
• Monitors and coordinates efforts to correct deficiencies and errors that occur in the electronic record.
• Serves as liaison between MIS, Program Managers, Medical Director, and management concerning these processes.
• Assist with and develop templates for Electronic Health Records system (NextGen).
• Appropriate work attire is required.
• Must attend all mandatory department trainings.
• Ensures confidentiality of financial records and all records for employees and/or clients.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Qualifications

• No Driver's License Required.
• Bachelor Degree in healthcare, human resources. science or similar health related field preferred.
• 2 years of experience minimum in a health care organization or direct patient care.
• 2 years of experience in clinical applications support in the healthcare industry or degree in Medical Informatics.
• Associates Degree in Healthcare, human resources, science or similar health related field require with 4 years of experience in health care organization or direct care, 4 years of experience in clinical applications support in health care industry.
• EHR Certification is required; if not certified at the time of hire, employs must become certified within one year of hire, and must maintain certification for duration of employment.
• Knowledge of and skills in applying Information Technology concepts, principles, methods, and practices to manage and troubleshoot clinic/human services application programs to support the electronic health record.
• Familiarity with health care and human services laws, regulations and standards.
• Experience serving as a liaison between groups within an organization, as an effective member of organizational teams and in coordinating software implementation projects.
• Advance computer skills including knowledge of software applications such as MS word, Excel, PowerPoint, Access, and be knowledgeable in HIPAA or other Data Privacy Laws.
• Knowledge of Native American communities, culture, customs, and beliefs is preferred.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.
• Subject to immunization review and submitted proof of required vaccinations.
• Some travel may be required.

PHYSICAL REQUIREMENTS:

• Normal physical requirements.

The Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang (Where the water stops), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse, supportive, and inclusive workforce that employs Fond du Lac Band members, native peoples, and those from our surrounding communities.

As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promotes our language, culture, and the preservation of our natural resources.

The Fond du Lac Band is an employer that cultivates the growth of our employees and our programs; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac Ordinance #12/94 (TERO).

Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.