Medical Office Coordinator

Singing River Healthcare Academy; Biloxi, Northern (MS, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Singing River Health System is seeking a Medical Office Coordinator to ensure high-quality patient care through friendly front-desk service, accurate scheduling, and efficient office administration. The role includes coding/billing, insurance verification, and acting as Practice Manager in the absence of leadership.

The position requires a high school diploma or equivalent, with two years of medical office experience and CPT/ICD coding familiarity preferred.

Qualifications

• High School Diploma or equivalent required.
• Prefer Associate's Degree in related field.
• Two years of progressively responsible medical office experience recommended.
• CPT and ICD coding experience preferred.
• Insurance and precertification experience preferred.
• Phlebotomy experience preferred.

Responsibilities

• Clerical functions of the office.
• Answering phones.
• Scheduling appointments.
• Scanning and filing documents.
• Coding and billing.
• Patient referrals.
• Insurance verification and precertification.
• Serve as Practice Manager/Office Manager during absence.

Skills

Clerical tasks

Phone answering

Appointment scheduling

Document imaging

Coding and billing

Insurance verification

Precertification

Office management

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Outlook

Microsoft Word

Billing software

Job description

At Singing River Health System, caring isn't just part of the job — it's in our DNA. Whether we're saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift: Monday - Friday (7:30 AM - 4:30 PM) Location: Singing River Medical Clinics - Cedar Lake

Job Description Summary

Job Description Position Overview

The Medical Office Coordinator facilitates excellence in the care of patients by welcoming and assisting patients during their care. He/She is responsible for the clerical functions of the office, answering phones; scheduling appointments; scanning and filing documents; coding and billing; patient referrals; insurance verification and precertification. Performs role of Practice Manager / Practice Administrator / Office Manager during his/her absence.

• Clerical functions of the office
• Answering phones
• Scheduling appointments
• Scanning and filing documents
• Coding and billing
• Patient referrals
• Insurance verification and precertification
• Practice Manager / Practice Administrator / Office Manager during absence

• Previous CPT and ICD Coding experience preferred.
• Previous insurance and precertification experience preferred.
• Phlebotomy experience preferred.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

High School Diploma or equivalent required. Prefer Associate's Degree in related field.

License

N/A

Certifications

N/A

Experience

Minimum of two (2) years' progressively responsible medical office experience required. Previous CPT and ICD Coding experience preferred. Previous insurance and precertification experience preferred. Phlebotomy experience preferred.

Reports to

Practice Administrator, Practice Manager, or Office Manager – as applicable.

Supervises

None

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision-making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you're looking for purpose, teamwork, and a place where what you do truly matters, you've found it. Let's do big things together.

Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.