Registration Specialist | Access Services | Full Time | Days

Singing River Health System; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Singing River Health System in Pascagoula, MS, is seeking a Registration Specialist for Patient Access Services. You will be the first point of contact, interviewing patients to obtain accurate demographic, financial, and insurance information required for billing and collections, and verifying pre-certification requirements.

The role emphasizes accuracy, privacy, and customer service, with opportunities for CHAA/CRCR certification and potential advancement within the revenue cycle.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in hospital or physician office registration, scheduling, insurance verification, and customer service preferred.
• CHAA or CRCR certification preferred; de-escalation training completed within 90 days of orientation.

Responsibilities

• Interview patients or their representatives to obtain complete demographic, financial, and insurance information for billing and collections.
• Screen for insurance pre-certification requirements.
• Identify the patient, resolve duplicate medical record numbers, and ensure privacy rights and system privacy practices are explained.
• Contribute to Revenue Cycle by maintaining accuracy in registrations and related tasks.

Skills

Customer service

Communication skills

De-escalation training

Education

High school diploma or equivalent

Some college preferred

Tools

MS Outlook

MS Word

Keyboard proficiency

Job description

Shift

Monday - Friday (8:00 AM - 4:30 PM) rotating Saturdays - 1 Saturday every 6 weeks (7:00 AM - 11:00 AM)

Location

Singing River Pascagoula Hospital

Job Description Summary

The Patient Access Services Registration Specialist is the first point of contact at Singing River Health System and must ensure a pleasant experience for both patients and visitors. The Registration Specialist interviews patients and/or the patient's representative to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts. He/She conducts screening for all insurance pre-certification requirements. The Registration Specialist minimizes medical risk to the patient and minimizes Health System liability by correctly identifying the patient, resolving duplicate medical record numbers, identifying the patient with the appropriate identification band, providing the patient with a copy of the patient's rights and responsibilities, and the Health System privacy practices and proper recording of the patient's privacy wishes. He/She contributes to the success of the Revenue Cycle by meeting standards for accuracy and attention to detail in registrations and all assigned tasks.

Position Overview

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

High school diploma or equivalent required; some college preferred.

License

N/A

Certifications

Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred. Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience

Experience in hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Reports to

Manager of Patient Access Services

Supervises

None

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

Company Description

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together. Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.