Clin Svc Representative II

University of Florida; Gainesville (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

University of Florida seeks a Clinical Service Representative II to support front desk operations in a dental clinic. You will greet patients, manage registrations, verify insurance details, and input data into AXIUM while ensuring accurate patient records and efficient service.

The role requires a high school diploma with two years of relevant office experience; bilingual in English and Spanish is preferred. The posting notes veteran’s preference and a 11:55 p.m. ET deadline.

Qualifications

• High school diploma or equivalent with two years of relevant office experience.
• College coursework or vocational/technical training may substitute for required experience.
• Dental office experience preferred.

Responsibilities

• Greet patients and confirm appointments.
• Input and verify patient demographics and insurance in AXIUM.
• Coordinate scheduling with residents, faculty and patients; arrange recalls.
• Answer calls from patients and dentists; route inquiries as needed.
• FIll in for other front office positions as needed.

Skills

Bilingual English/Spanish

Attention to detail

Time management

Diversity awareness

Education

High school diploma or equivalent

Tools

AXIUM system

Job description

Clin Svc Representative II

Job No: 541051

Work Type: Full Time

Location: Dade

Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Dentistry, Health Care Administration/Support

Department: 34060500 - DN-HIALEAH

Classification Title

Clinical Service Rep II

Classification Minimum Requirements

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description

Point of Service operations. Greets patients and confirms appointments. Identifies and collects deductibles, co-payments, or deposits on services. Provides registration forms, release forms, and other forms to patients for signature. Explains and satisfies any necessary patient signature requirements. Ensures proper insurance, discount, patient type codes, etc. are recorded (as appropriate). Inputs patient demographic, insurance, and registration information into Axium, the patient accounting system. On all patient visits, verifies accuracy of demographic information and updates the patient transaction records.

Confirms appointments 24 hours in advance; coordinates appointment book with residents, faculty and patients; coordinates laboratory cases, patient appointments, and recalls. Initiates calls to schedule recall and re-care appointments.

Customer Service. Answers incoming calls from patients, dentists and other dental care providers (internal & external), etc. Responds to patients' and dentists' questions directly within scope of position. Routes calls to residents or faculty when appropriate.

Arranged care. Schedules patient appointments and obtains prior dental records and studies (if appropriate). Arranges for special needs when applicable. Obtains initial patient insurance and demographic information. Sets up new patients in AXIUM. Utilizes thorough knowledge of clinic policies and procedures. Follows policy for accepting patients into clinic, provides excellent customer service, and informs perspective patients of procedures and eligibility requirements to become a clinic patient.

Fills in for other front office positions as needed.

Enrollment and authorization. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Obtains authorization for clinical care and procedures. Enters all scheduling information into AXIUM system.

Researches and works in conjunction with the College of Dentistry (CoD) Business Office to resolve any insurance or patient transaction or financial account errors.

Completes daily, weekly, etc, reporting requirements.

Expected Salary

$17.50 - $19.00/hr, commensurate with education/experience

Required Qualifications

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred

• College degree
• Two years of appropriate dental office experience
• Knowledge of all phases of dental treatment
• Knowledge of clinic efficiency
• Bilingual (English and Spanish)
• Ability to set priorities
• Ability to plan, organize, and perform work assignments
• Ability to work with diverse individuals with language and communication barriers
• Ability to establish and maintain effective working relationships with others
• Attention to detail
• Practices time management
• Practices clinic efficiency

Special Instructions to Applicants

In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See the Qualified Positions link on our applicant FAQs page for a list of eligible positions.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes

Applications Close: 28 August 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.