INTERVIEWING CLERK - 64049921

State of Florida; Yulee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

The Florida Department of Health seeks an Interviewing Clerk to greet clients, check them in, and update visit information at our Nassau County locations in Yulee and surrounding areas.

The role requires strong clerical skills, proficiency in Microsoft Office, and the ability to verify income, residency, and insurance for eligibility determination. Familiarity with Eaglesoft or Dentrix is preferred.

Qualifications

• High School Diploma or Equivalent required.
• Knowledge of administrative and clerical procedures and systems.
• Proficient in Microsoft Office Suite.

Responsibilities

• Greets and assists customers in a courteous and respectful manner.
• Checks clients in, reschedules appointments, and notifies clients of changes.
• Answers the phone, screens calls, takes messages, transfers calls.
• Verifies and collects client income, residency, and insurance status to determine eligibility for dental health care services.
• Inputs client services into HSM and the electronic health record; processes records requests and referrals.
• Collects fees, issues receipts, balances cash drawer, and prepares weekly deposits.

Skills

Client intake

Verbal communication

Written communication

Interpersonal skills

Data entry

Microsoft Office

Cash handling

Bilingual English/Spanish

Education

High School Diploma or Equivalent

Clerical procedures

Tools

Eaglesoft

Dentrix

Microsoft Office

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:881764

Agency: Department of Health

Working Title: INTERVIEWING CLERK - 64049921

Greets and assists internal and external customers in a courteous and respectful manner that presents a positive public image.

Makes sure clients sign in and their information is updated per visit.

Checks clients in, reschedules clients, and notifies clients of any appointment changes when necessary.

Answers the phone, screen class, takes messages, transfers calls.

Verifies and collects client and family income, residency, and insurance status. Interviews clients to determine economic indigence for eligibility of dental health care services provided by NCHD based on established criteria.

Inputs client services into HSM and the electronic oral health record. Process records requests and dental referrals

Collects fees, issues receipt. Prepares billings making sure eligibility is verified and attached to each billing, runs end of day reports, balances cash drawer and prepares weekly deposits per NCHD policy.

Required Knowledge, Skills, and Abilities:

• Ability to collect correct client information in a timely manner.
• Ability to work effectively with a health care team and maintain an effective working relationship with others.
• Ability to perform tasks common to their paraprofessional position.
• Ability to recognize the limitation of one’s own knowledge and skills
• Ability to recognize areas of their own practice in need of improvement
• Ability to teach other staff in the theory and practice of their positions
• Knowledge of the principles and techniques of effective verbal and written communication and ability to apply them.
• Ability to plan, organize and effectively carry out work assignments.
• Knowledge of clinic clerical practices, policies and procedures and the ability to apply them.

Qualifications:

Minimum:

• High School Diploma or Equivalent
• Knowledge of administrative and clerical procedures and systems
• Proficient in Microsoft Office Suite

Preferred:

• One year experience in a dental clerical position
• Bilingual in English and Spanish
• Proficient in Eaglesoft or Dentrix dental software

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Yulee, Hilliard, various locations in Nassau County.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit.Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.