Clin Spprt Prog - Clinical Liaison-Part-time

Children's Health; Dallas (TX); Remote; USD 60,000 - 100,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Clinical Liaison, um die Kommunikation zwischen Patienten, ED und überweisenden Ärzten zu verbessern. In dieser Rolle arbeiten Sie sowohl unabhängig als auch im Team, um eingehende Anrufe zu verwalten und eine nahtlose Patientenversorgung sicherzustellen. Ihre klinische Expertise und Ihre Fähigkeiten im Kundenservice sind entscheidend für die Koordination der Patientenversorgung. Diese Position bietet die Möglichkeit, einen bedeutenden Einfluss auf die Patientenerfahrung zu haben und zur Verbesserung der Gesundheitsversorgung für Kinder beizutragen. Wenn Sie eine Leidenschaft für die Patientenversorgung haben und in einem respektvollen, integrativen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Prämienabdeckung nach 3 Jahren

401(k) Match von 4%-10%

Bezahlte Elternzeit

Pflegezeit

Erstattung für Adoption und Leihmutterschaft

Qualifications

• Mindestens 5 Jahre klinische Erfahrung erforderlich.
• Erfahrung in der telefonischen Triage bevorzugt.

Responsibilities

• Bearbeiten von eingehenden Anrufen von überweisenden Ärzten und Familien.
• Aufrechterhaltung der Kommunikation mit Patienten während der ED-Besuche.

Skills

Kundenservice

Klinische Integration

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Education

Bachelor-Abschluss in Pflege oder verwandten Wissenschaften

Associate Degree mit 3+ Jahren pädiatrischer Notfall-Erfahrung

Tools

EMR-Systeme

Job description

Job Title & Specialty Area: Clinical Liaison

Department: Clinical Support Programs

Location: Remote

Shift: Part time - 20 hours per week (weekday evenings from 4 PM to 9 PM, and daytime hours from 7 AM to 5 PM on weekends)

Hybrid schedule: Days on weekends and evenings during the week

Job Type: Remote

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children. We recognize that children's health is crucial to this goal. Through innovative treatments and our affiliation with UT Southwestern, we aim to deliver an exceptional patient and family experience, ensuring every moment contributes to their well-being. We are committed to promoting children's health beyond our organization, making a meaningful difference in the community and fostering a healthier future for all.

Summary

Registered nurses in this role operate independently and as part of a team to manage incoming calls from after-hours nurse advice lines, referring providers, internal staff, and other stakeholders. They possess high customer service skills and extensive knowledge of clinical systems and EMRs to support clinical integration. The nurse's clinical expertise enables efficient assessment of patient acuity, care pathways, and communication among referring providers, ED attending physicians, and clinical staff. They facilitate communication before, during, and after ED visits to ensure continuity of care, acting as a clinical contact point for external providers. This role enhances communication and satisfaction for referring physicians and supports the Physician Relations/Provider Services/Professional Services departments.

Responsibilities

• Handle all incoming calls from referring providers, internal or external, and families accessing the nurse advice line. Document intake information per guidelines.
• Monitor referral processes for the ED at Legacy and Dallas, verify bed requests, and notify PCPs of patient admission status.
• Maintain communication with patients and families during ED visits to improve coordination between patients, ED, and referring physicians.
• Investigate complaints from primary care and referring physicians, and coordinate ED service issues.
• Engage in professional development and stay informed about hospital and community practices.
• May require travel to physicians' offices in North Texas.
• Perform other duties and special projects as assigned.

Qualifications

Work Experience:

• Minimum 5 years of clinical experience required
• At least 3 years in emergency triage with pediatrics and/or adults preferred
• At least 5 years in telephone triage preferred
• Critical care nursing experience considered if combined with ED triage experience

Education:

• Bachelor’s degree in nursing or related science preferred; associate degree with 3+ years pediatric emergency experience required

Licenses & Certifications:

• Current Texas RN license required
• Basic Life Support (BLS) required
• Pediatric Advanced Life Support (PALS) within 6 months of hire required
• Additional certifications like CEN, CPEN, bilingual skills are preferred

Additional Skills & Attributes

Deep professional knowledge, resourcefulness, problem-solving skills, ability to work independently, and strong communication skills are essential. The role requires adaptability to change, effective relationship-building, and a focus on patient safety and satisfaction.

Our Culture & Benefits

We prioritize our people, fostering a respectful and inclusive environment. Benefits include medical premium coverage after 3 years, 4%-10% 401(k) match, paid parental leave, caregiver leave, and reimbursement for adoption and surrogacy.