Clin Optimization Analyst I New! IT Clinical Optimization | Full-Time | Phoenix ...Read More Quick Apply! IT Clinical Optimization Type: Location: Phoenix

Phoenix Children's Hospital, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Phoenix Children’s Hospital, Inc. is seeking an IT Clinical Optimization Analyst I to facilitate, coordinate, and implement clinical systems in a healthcare setting.

You will work with end users to ensure effective utilization, assess workflows, and participate in onboarding and training. This role requires strong communication, problem solving, and ability to work both independently and in a team, with potential after-hour support and cross-functional collaboration across IT and clinical

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in a health care field or equivalent experience required.
• Two years of clinical or clinical IT experience in a health care setting required.
• One year of experience with an EMR system required.
• Experience creating and implementing workflows in a clinical setting preferred.

Responsibilities

• Supports the optimization of various clinical systems.
• Contributes to design, testing, and implementation of clinical applications.
• Develops/documents current and future workflows.
• Participates in after-hour call rotations.
• Troubleshoots, solves, and documents incidents using the hospital ticketing system.
• Consistently produces quality work product that is accurate, complete, and detailed.
• Prepares support documentation, test plans, basic specifications, and task plans.
• Provides support for basic or low complexity incidents, requests, and projects.
• Creates and/or helps provide training content for users.
• Customer Service
• Builds rapport quickly, cultivates relationships, and relates to a diverse group of individuals.
• Communicates cross-functionally with other departments and documents findings.
• Develops and maintains an understanding of support and IT processes.
• Actively seeks new improvement opportunities.
• Guides clients through process, analyzes needs, and presents solutions.
• Understands assigned applications.
• Troubleshoots reported hardware and software issues.
• Escalates issues to other teams as needed.
• Consistently Self-Directed
• Keeps commitments.
• Participates in projects by completing all assigned tasks in a timely manner.
• Performs miscellaneous job related duties as requested.

Skills

MS Office

Communication

Autonomy

Night/Weekend work

Cross-functional collaboration

Education

High school diploma or equivalent

Bachelor's degree in health care field

Tools

EMR Systems

Job description

Department: CORP | IT Clinical Optimization

Location: Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category: Information Technology

Posting #: 1062071

Employee Type: Full-Time

Position Summary

The IT Clinical Optimization Analyst I facilitates, communicates, and coordinates the implementation, enhancement, and maintenance of various clinical systems in a healthcare environment. Serving as a supporting resource, this role establishes and fosters connections with end users to ensure effective utilization of the clinical systems. The position contributes to assessing and refining workflow processes, proactive rounding within departments, shadowing end users, providing elbow support, and attending orientations to assist with new hire setup.

Position Duties

• Supports the optimization of various clinical systems.
• Contributes to design, testing, and implementation of clinical applications.
• Develops/documents current and future workflows.
• Participates in after-hour call rotations.
• Troubleshoots, solves, and documents incidents using the hospital ticketing system.
• Consistently produces quality work product that is accurate, complete, and detailed.
• Prepares support documentation, test plans, basic specifications, and task plans.
• Provides support for basic or low complexity incidents, requests, and projects.
• Creates and/or helps provide training content for users.
• Customer Service
• Builds rapport quickly, cultivates relationships, and relates to a diverse group of individuals.
• Communicates cross-functionally with other departments and documents findings.
• Develops and maintains an understanding of support and IT processes.
• Actively seeks new improvement opportunities.
• Guides clients through process, analyzes needs, and presents solutions.
• Understands assigned applications.
• Troubleshoots reported hardware and software issues.
• Escalates issues to other teams as needed.
• Consistently Self-Directed
• Confirms understanding of project needs and personal responsibilities.
• Communicates progress of assigned tasks in an effective and timely manner.
• Accurately evaluates the need for escalation and responds appropriately.
• Identifies needs and participates in process improvement initiatives (e.g., rounding, elbow support, etc.).
• Takes direction and works well individually and within a team.
• Works effectively on individual and team projects to meet or exceed goals.
• Identifies needs, constraints, priorities of assigned work, and organizes time efficiently to deliver on commitments.
• Consistently demonstrates a collaborative communication style.
• Oral and written communication is clear and concise.
• Interacts with customers in a courteous and professional manner.
• Maintains a pleasant and caring attitude.
• Represents IT positively to other parts of the organization.
• Is open to new ideas.
• Works well in a team environment, able to collaborate not only within one’s own team, but also with other teams in IT.
• Is self-aware and uses active listening skills.
• Consistently Accountable
• Keeps commitments.
• Participates in projects by completing all assigned tasks in a timely manner.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

• 1. High school diploma or equivalent. Required
• 2. Bachelors Degree in a Health Care field, or equivalent combination of post-secondary education or experience. Required

Experience

• 1. Two (2) years of clinical or clinical IT experience working in a health care setting. Required
• 2. One (1) year of experience working with an Electronic Medical Record (EMR) system. Required
• 3. Experience with creating and implementing workflows in a clinical setting. Preferred

Special Skills

• 1. Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required
• 2. Effective communication and problem-solving skills. Comfortable training and/or presenting content in meetings with moderate to large audiences. Required
• 3. Self-driven and able to work autonomously when needed. Demonstrates timeliness and is able to meet deadlines and stay organized. Required
• 4. Able to work nights and/or weekends as needed. Required
• 5. Ability to translate clinical and operational business requests into technical requirements for the use by technical staff. Preferred

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Climbing -Occasionally
• 2. Physical Requirement - Feeling (sensing textures and temperatures) -Constantly
• 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) -Frequently
• 4. Physical Requirement - Hearing -Constantly
• 5. Physical Requirement - Pushing/pulling -Occasionally
• 6. Physical Requirement - Reaching -Occasionally
• 7. Physical Requirement - Sitting -Constantly
• 8. Physical Requirement - Standing -Frequently
• 9. Physical Requirement - Stooping/crouching/kneeling/crawling -Occasionally
• 10. Physical Requirement - Talking -Constantly
• 11. Physical Requirement - Tasting/smelling -Occasionally
• 12. Physical Requirement - Walking -Frequently
• 13. Physical Requirement - Near Vision -Frequently
• 14. Physical Requirement - Far Vision -Occasionally
• 15. Physical Requirement - Color Discrimination -Occasionally
• 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment -Constantly
• 17. Physical Requirement - Lift up to 35 pounds without assistance -Occasionally
• 18. Physical Requirement - Lift more than 35 pounds without assistance -Occasionally
• 19. Occupational Exposure/Risk Potential - Inside office environment -Applicable
• 20. Occupational Exposure/Risk Potential - Confined areas -Applicable

I have reviewed the qualifications, physical requirementsand occupational exposure/risk potential for this position and wish to apply I Agree