Clin Optimization Analyst I
Phoenix Children's Hospital, Inc.
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Job summary
Phoenix Children's Hospital, Inc. is seeking an IT Clinical Optimization Analyst I to facilitate, coordinate, and enhance clinical systems. You will work with end users to ensure effective utilization, document workflows, and participate in after-hours support and training material creation.
The role emphasizes understanding clinical applications, cross-functional communication, and continuous process improvement within a pediatric hospital IT setting.
Qualifications
- High school diploma or equivalent required.
- Bachelor's degree in health care field or equivalent.
- Two years clinical or clinical IT experience in health care.
- One year EMR experience.
- Experience creating and implementing workflows.
Responsibilities
- Supports the optimization of various clinical systems.
- Contributes to design, testing, and implementation of clinical applications.
- Develops/documents current and future workflows.
- Participates in after-hour call rotations.
- Troubleshoots, solves, and documents incidents using the hospital ticketing system.
- Provides support for basic or low complexity incidents, requests, and projects.
- Creates and/or helps provide training content for users.
- Communicates cross-functionally with other departments and documents findings.
Skills
Education
Tools
Job description
Department: CORP | IT Clinical Optimization
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Information Technology
Posting #: 1062071
Employee Type: Full-Time
The IT Clinical Optimization Analyst I facilitates, communicates, and coordinates the implementation, enhancement, and maintenance of various clinical systems in a healthcare environment. Serving as a supporting resource, this role establishes and fosters connections with end users to ensure effective utilization of the clinical systems. The position contributes to assessing and refining workflow processes, proactive rounding within departments, shadowing end users, providing elbow support, and attending orientations to assist with new hire setup.
- Supports the optimization of various clinical systems.
- Contributes to design, testing, and implementation of clinical applications.
- Develops/documents current and future workflows.
- Participates in after-hour call rotations.
- Troubleshoots, solves, and documents incidents using the hospital ticketing system.
- Consistently produces quality work product that is accurate, complete, and detailed.
- Prepares support documentation, test plans, basic specifications, and task plans.
- Provides support for basic or low complexity incidents, requests, and projects.
- Creates and/or helps provide training content for users.
- Customer Service
- Builds rapport quickly, cultivates relationships, and relates to a diverse group of individuals.
- Communicates cross-functionally with other departments and documents findings.
- Develops and maintains an understanding of support and IT processes.
- Actively seeks new improvement opportunities.
- Guides clients through process, analyzes needs, and presents solutions.
- Understands assigned applications.
- Troubleshoots reported hardware and software issues.
- Escalates issues to other teams as needed.
- Consistently Self-Directed
- Confirms understanding of project needs and personal responsibilities.
- Communicates progress of assigned tasks in an effective and timely manner.
- Accurately evaluates the need for escalation and responds appropriately.
- Identifies needs and participates in process improvement initiatives (e.g., rounding, elbow support, etc.).
- Takes direction and works well individually and within a team.
- Works effectively on individual and team projects to meet or exceed goals.
- Identifies needs, constraints, priorities of assigned work, and organizes time efficiently to deliver on commitments.
- Consistently demonstrates a collaborative communication style.
- Oral and written communication is clear and concise.
- Interacts with customers in a courteous and professional manner.
- Maintains a pleasant and caring attitude.
- Represents IT positively to other parts of the organization.
- Is open to new ideas.
- Works well in a team environment, able to collaborate not only within one’s own team, but also with other teams in IT.
- Is self-aware and uses active listening skills.
- Consistently Accountable
- Keeps commitments.
- Participates in projects by completing all assigned tasks in a timely manner.
- Performs miscellaneous job related duties as requested.
To advance hope, healing and the best healthcare for children and their families
VisionPhoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
- Offering the most comprehensive care across ages, communities and specialties
- Investing in innovative research, including emerging treatments, tools and technologies
- Advancing education and training to shape the next generation of clinical leaders
- Advocating for the health and well‑being of children and families
- We place children and families at the center of all we do
- We deliver exceptional care, every day and in every way
- We collaborate with colleagues, partners and communities to amplify our impact
- We set the standards of pediatric healthcare today, and innovate for the future
- We are accountable for making the highest quality care accessible and affordable
Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. High school diploma or equivalent.
Required
No
2. Bachelors Degree in a Health Care field, or equivalent combination of post‑secondary education or experience.
Required
No
Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Two (2) years of clinical or clinical IT experience working in a health care setting.
Required
No
2. One (1) year of experience working with an Electronic Medical Record (EMR) system.
Required
No
3. Experience with creating and implementing workflows in a clinical setting.
Preferred
No
Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Required
No
2. Effective communication and problem‑solving skills. Comfortable training and/or presenting content in meetings with moderate to large audiences.
Required
No
3. Self‑driven and able to work autonomously when needed. Demonstrates timeliness and is able to meet deadlines and stay organized.
Required
No
4. Able to work nights and/or weekends as needed.
Required
No
5. Ability to translate clinical and operational business requests into technical requirements for the use by technical staff.
Preferred
No
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree
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