Climbing Gym Director — Lead, Build Community & Ops

Movement; Dallas (TX); Sur place; USD 76 000 - 85 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health benefits

Retirement plan

Free gym membership

Résumé du poste

Movement in Dallas seeks a Gym Director to lead our climbing gym team, ensuring exceptional customer experience while aligning with our mission of empowering transformation and positive impact. You will drive operations, staff development, revenue targets, and community events with a hands-on leadership approach.

The ideal candidate balances outstanding customer service, strategic leadership, and strong business sense.

Qualifications

• Experience running a fast-paced, high-volume business.
• Excellent communication skills and customer service abilities.
• Ability to foster mission, vision and values across staff.
• Ability to build a strong staff community and culture.
• Proficient with organizational tools such as MS Office and POS systems.

Responsabilités

• Provides leadership and direction to all climbing gym team members in alignment with our mission, vision and values.
• Recruits, hires, develops, and mentors customer service-oriented, collaborative team made up of gym leaders and operational staff.
• Oversees customer experience and facility operations including desk, maintenance, cleanliness, routes, retail, programming, and community events.
• Manages gym and team to meet financial and operational targets, including using financial statements and operational reporting to inform decision making.
• Supports development of business acumen in local gym management team, enabling data-driven decision-making across gym departments.
• Supports and holds team members accountable to their responsibilities, and through them, the gym runs smoothly.
• Works proactively to build relationships in the community to drive membership growth and retention.
• Leads by example and participates in front of house gym operations as part of a rotating management schedule.

Connaissances

leadership

customer service

communication

staff development

community building

problem solving

organization

independent work

time management

Outils

MS Office

POS tools

Web-based applications

Description du poste

Movement in Dallas seeks a Gym Director to lead our climbing gym team, ensuring exceptional customer experience while aligning with our mission of empowering transformation and positive impact. You will drive operations, staff development, revenue targets, and community events with a hands-on leadership approach.

The ideal candidate balances outstanding customer service, strategic leadership, and strong business sense.