Global Capital Client Services Administrator

Wilmington Trust

Buffalo (NY)

On-site

USD 31,000 - 52,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

M&T Bank is seeking a trusted administrator to assist with Global Capital Markets trust and related entity administration for high net-worth private and institutional clients. You will support relationship managers, serve as the primary client contact for daily administration, and help with discretionary distributions and trust terminations.

The role emphasizes customer service, meticulous documentation, and strong verbal/written communication skills, with a focus on regulatory and risk

Qualifications

Combined minimum of 4 years’ higher education and/or work experience with direct client contact.
Strong focus on customer service and satisfaction.
Strong verbal and written communication skills.

Responsibilities

Oversee client relationships, making appropriate recommendations for routine internal business activities.
Assist account representative(s) in revenue-generating activities by providing appropriate recommendations and preparing documents.
Foster client relationships, serving as primary point of contact and resolving inquiries promptly.
Manage relationships with internal and external service partners and escalate issues as needed.
Develop industry knowledge and stay current on news applicable to the line of business.
Adhere to corporate policies and risk controls; support audit points and regulators as applicable.