Client Training Manager

Syllo; Oregon; Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Equity

Benefits

Remote work

Job summary

Syllo, a remote-friendly software company serving the legal space, seeks a Senior Client Training Manager to own training for Syllo's largest accounts. You will design account-specific curricula, deliver live and asynchronous sessions, and maintain client portals, translating usage data into actionable insights for clients.

In this senior IC role, you will collaborate with Instructional Designers and SME leads to ensure curricula reflect latest workflows, while driving retention and expansion

Qualifications

• 5+ years of experience in customer-facing training, customer success, litigation, or account management.
• Deep familiarity with legal workflows and eDiscovery.
• Experience managing enterprise client relationships at the law-firm or in-house level.
• Experience designing LMS-based training and client portal content.
• Proven ability to run multiple accounts with strong project management.

Responsibilities

• Own end-to-end training relationships for a defined book of Syllo's largest accounts.
• Conduct learning needs assessments and design account-specific curricula.
• Deliver live and asynchronous training sessions tailored to use cases and configurations.
• Build and maintain dedicated client portals for each account.
• Produce monthly and quarterly learning analytics reports for clients.
• Collaborate with instructional design and domain experts to update curricula.
• Capture client feedback and surface pain points to product and account teams.

Skills

Customer training

Legal workflows

LMS platforms

Learning analytics

Enterprise client management

Training program design

Project management

Education

Juris Doctor (JD) preferred

Tools

Client portal tools

Job description

Syllo is a software company in the legal space that offers an AI-powered litigation workspacethat enables lawyers to safely harness the power of language models. After spending yearsdeveloping our cloud-based application, Syllo's platform is now used by a wide range of legalprofessionals — from the largest law firms in the world to the most prestigious law schools.We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers andengineers. We hold each other accountable to achieve ambitious goals in a timely way whiletreating one another with respect and understanding. If you're excited about AI and passionateabout being part of a remote team that seeks to transform the legal practice, then read on!We are seeking a Client Training Manager to join our training department. In this role, you ownthe training relationship for Syllo's largest accounts, delivering white-glove service that directlyshapes retention and expansion. You design and execute account-specific learning programs,maintain dedicated client portals, and translate usage data into actionable insights for clients.This is a senior individual contributor role at the intersection of instructional expertise and legaldomain knowledge.

Key responsibilities

• Own the end-to-end training relationship for a defined book of Syllo's largest accounts,serving as the primary training point of contact for each
• Conduct learning needs assessments with client stakeholders to design account-specificcurricula that reflect actual workflow and role requirements
• Deliver live and asynchronous training sessions tailored to each account's use cases, skilllevels, and Syllo configuration
• Build and maintain a dedicated client portal for each account, ensuring content iscurrent, organized, and accessible to the right users
• Produce monthly and quarterly learning analytics reports for clients
• Collaborate with the Instructional Designer to ensure LMS modules reflect youraccounts' needs and with subject matter expert training leads to ensure curriculumdevelopment reflects latest workflows
• Capture client feedback and surface recurring pain points or feature gaps to the productand client account teams

Qualifications

Note: this is a wish list. Please do not hesitate to apply if you only have some of these qualifications, especially if you come from a less traditional background. We value both current skills and proven potential, and will give you an opportunity to present your best foot forward as part of our hiring process.

• 5+ years of experience in customer-facing training, customer success, litigation, oraccount management, preferably in legal tech or a law firm
• Deep familiarity with legal workflows, litigation, and eDiscovery - JD preferred
• Demonstrated ability to manage complex client relationships at the enterprise level,including senior stakeholders at law firms or in-house legal teams
• Experience designing and delivering training programs tailored to distinct audience segments
• Comfort working with learning analytics platforms and translating data into client-facing narratives
• Experience with LMS platforms and client portal tools
• Strong project management skills and a track record of managing multiple accounts simultaneously without dropping commitments

Capabilities

• Accountability: you follow through on commitments on your accounts
• Client focus: you think about what the client needs before they ask, and you designprograms that reflect that
• Communication: you speak clearly to internal and external stakeholders
• Judgment: you know when to elevate a client concern and when to solve it yourself
• Adaptability: you tailor your approach to the account, not the other way around

Compensation will be negotiated based on your qualifications and experience, with a salary range of $130K - $160K, with potential for a higher range for exceptional candidates. Total compensation package includes equity and benefits.

United States - Remote Pay Range$130,000—$160,000 USD