Client Trainer II (Backoffice)

CAI Cox Automotive Corp Svcs., LLC; Town of Florida (NY); Hybrid; USD 56,000 - 83,000; Full time

Benefits offered by this job

Hybrid work

100% travel

Flexibility to take vacation

Job summary

Cox Automotive USA seeks a Client Trainer II to deliver education and consulting content for Dealer Solutions customers. You’ll conduct onsite and virtual trainings, tailor instruction to dealer needs and complete daily documentation with accuracy.

The role requires automotive/dealership experience, bookkeeping or accounting, and willingness to travel nationwide up to 100%. A valid U.S. driver’s license and MS Office proficiency are essential.

Qualifications

• Minimum automotive industry and/or dealership experience required.
• Bookkeeping and/or accounting experience required.
• Bachelor’s degree + 2+ years related work experience OR Master’s degree with up to 2 years of related work experience or 6+ years without a degree.

Responsibilities

• Deliver high-impact training content onsite and virtually.
• Customize training and consulting to dealer needs and document outcomes.
• Troubleshoot product questions and assist with software/hardware needs.
• Coordinate training agendas, reports and class attendance daily.
• Travel to dealer sites nationwide on a 100% travel basis.

Skills

Automotive industry experience

Dealership experience

Bookkeeping experience

Accounting experience

Travel readiness

Driver's license

MS Office

Training experience

Salesforce CRM

Dealertrack DMS

Xtime Spectrum

VinSolutions

Dealer.com

Education

Bachelor’s degree

Master’s degree

No degree option

Job description

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Client Trainer II - Non-DOT Driver Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes 100% of the time Work Shift Day

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Client Trainer II (Backoffice) is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Auto Dealer Solutions Software customers. The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer’s business model. They will also be responsible for completing all paperwork, agendas, and documentation daily.

What You’ll Do

• Successfully complete training/certification in assigned domain.
• Demonstrate high proficiency training on all products in assigned domain and gain knowledge and experience needed to start to build and adapt basic consultative training strategies for each unique customer.
• Promote and deliver both on-site and virtual instruction and operation of products, within assigned domain, for single point new installs or within specific functional areas, driving Dealer Software Solutions product and solution utilization and potential revenue impact with customers.
• Maintain in-depth knowledge of the Dealer Software Solution products in assigned domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships.
• Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.
• Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings.
• Troubleshoot questions and issues within their domain of products to meet each individual customer’s needs.
• Work with dealer leadership team to create a customized training plan based on their staffing needs, determine, and plan any dealer work needed to be successful, Advise and consult on software/hardware needs.
• Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.
• Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Dealer Software Solutions.
• Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealerships.
• Schedule travel in accordance with department practices and Cox Automotive company guidelines and policies.

Travel

Travel Required: This is a 100% travel role with weekly, overnight travel. Travel takes place on a weekly basis and is nationwide travel. Weekly travel will consist of 4 days each week (Monday-Thursday OR Tuesday-Friday), with one remote work day. Depending on airport location and/or flight availability, some departures and returns may take place on Saturday or Sunday.

Location

Qualified candidates must live near a major airport and can reside anywhere within the contiguous United States. Preference will be given to candidates that reside in the following cities: Atlanta, GA; Dallas, TX; Denver, CO; and Phoenix, AZ.

Who You Are

• Minimum Automotive industry and/or dealership experience required.
• Bookkeeping and/or Accounting experience required.
• Bachelor’s Degree + 2+ years related work experience required OR Master’s Degree and up to 2 year’s of related work experience OR 6+ years of related work experience and no degree.
• Comfortable with extensive travel – 100% travel is required.
• A valid U.S. driver's license is required.
• Proficient in Microsoft Office Suite.
• Preferred 2+ years training experience in a retail/accounting automotive setting preferred.
• Experience with the following software solutions - Salesforce CRM, Dealertrack DMS, Xtime Spectrum, VinSolutions, Dealer.com preferred.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

EEO / EOE

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Application Deadline

08/26/2026

Company Vision

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.