Client Technology Analyst II, Technology Experience & Community

Boston University; Boston (MA); On-site; USD 72,000 - 75,000; Full time

Job summary

Boston University IS&T seeks a Client Technology Analyst II to provide end-to-end technology support for client communities in a primarily macOS environment. You will operate, maintain, and troubleshoot client and desktop systems, mobile devices, and web-based solutions while building trusted relationships across faculty, staff, researchers, and external vendors.

As part of the Client Technology Services team, you will identify adaptive challenges, advocate for client needs, participate in

Qualifications

• Bachelor's degree or equivalent work experience required.
• 2–3 years in a related technology environment.
• Experience diagnosing Windows and macOS issues and supporting apps.
• Knowledge of TCP/IP networks and information security basics.
• Strong writing, organization, and customer service skills.

Responsibilities

• Provide day-to-day macOS support and end-to-end technology support for client communities.
• Operate, maintain, troubleshoot, and support client and desktop systems, mobile devices, and web-based solutions.
• Build trusted relationships with clients and serve as a point person for technology needs.
• Identify adaptive challenges and work with leadership to develop solutions.
• Ensure appropriate security measures and support audits to maintain HIPAA-compliant status.

Skills

macOS support

Windows & Mac troubleshooting

Customer service

Communication skills

Driver's license

Physical ability 50 lbs

Education

Bachelor's degree or related experience

Job description

Client Technology Analyst II, Technology Experience & Community

Salary Grade

Grade 48

Expected Hiring Range Minimum

$72,000.00

Expected Hiring Range Maximum

$75,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Client Technology Analyst II, where you will provide end-to-end technology support to our client communities in a primarily macOS environment. You will serve as a trusted technology partner, assess business needs, advocate for client technology needs, and help implement solutions that support Boston University operations. As part of the Client Technology Services team, you will work collaboratively with faculty, staff, researchers, colleagues, and external vendors across a dynamic, technology-driven environment. You Will: Provide day-to-day macOS support and end-to-end technology support for client communities. Operate, maintain, troubleshoot, and support client and desktop systems, mobile devices, and client-server and web-based solutions. Build trusted relationships with clients, colleagues, and team members and serve as a point person for technology needs. Identify adaptive challenges for supported departments and work with leadership to develop opportunities for solutions. Advocate for client technology needs and explain how technology can support Boston University's operational model. Participate in service, platform, and project teams as a subject matter expert, technical lead, client lead, and/or project lead or manager. Collaborate with faculty, staff, and researchers to improve business processes through information technology solutions. Ensure appropriate security measures are in place and support audits needed to maintain HIPAA-compliant status. Follow procedures and maintain accurate records of incidents and requests while providing support in the field.

Required Skills

You Will Have:

• Bachelor's degree in a related discipline or comparable work experience.
• 2–3 years of experience in a related technology environment.
• Experience using and diagnosing supported Windows and macOS operating systems, including troubleshooting software, hardware, and network issues.
• Experience installing, configuring, and upgrading Windows and Mac applications, specialized applications, peripherals, and mobile devices.
• Knowledge of TCP/IP LAN and wireless networking principles and application protocols, including HTTP, HTTPS, SMTP, and FTP. Understanding of restricted-use data and information security requirements.
• Strong writing, organizational, interpersonal communication, and customer service skills.
• Ability to learn and support new technology quickly, work independently and in cross-functional teams, and make decisions in rapidly changing situations.
• Ability to lift equipment weighing up to 50 pounds and a valid driver's license.

Bonus Qualifications:

**If you do not meet these, you are still encouraged to apply; we value employees with a willingness to learn.

• CompTIA A+ certification. Experience with VMware, Exchange, Active Directory, Group Policy, and server administration, including performance monitoring and file permissions.
• Experience with WordPress and website content management and development.
• Experience with enterprise tools for remote assistance, asset management, imaging and deployment, patching, backup and restore, virus protection, and centrally managed encryption.

Boston University offers an excellent benefits package including:

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Learn more about BU wellness resources and employee perks.

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, events arranged by the Fun Advisory Board (FAB), and opportunities to engage with peers at NERCOMP and EDUCAUSE events.

Equal Opportunity and Accommodations If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color , natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status.

We are a VEVRAA Federal Contractor.