Client Systems Specialist

RiseIT Solutions; Princeton (NJ); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The role includes new machine setups, email/calendaring setups, and ongoing maintenance, with emphasis on strong Mac OS knowledge and familiarity with Microsoft 365 tools.

Qualifications

• Strong Mac OS (Apple Genius background is a plus)
• Ability to configure iOS and Android mobile devices
• Good Knowledge of M365 tools (Exchange email, O365 suite)

Responsibilities

• Provides software and hardware troubleshooting and support to a variety of customers on campus.
• Provides 2nd tier contact and problem resolution, and restores full device functionality for users with software, application and/or hardware problems.
• Support is provided from two venues: in-office visits to departments and remote support.
• Support is provided to endpoints running Windows, Mac OS or a device OS (tablets or smartphones).
• Windows 10 installation, maintenance, and troubleshooting
• Assist with email/calendaring setups/troubleshooting
• New machine setups

Skills

Mac OS

Mobile device config

M365 tools

Job description

Responsibilities

• Provides software and hardware troubleshooting and support to a variety of customers on campus.


• Provides 2nd tier contact and problem resolution, and restores full device functionality for users with software, application and/or hardware problems.


• Support is provided from two venues: in-office visits to departments and remote support.


• Support is provided to endpoints running Window, Mac OS or a device OS (tablets or smartphones).


• Windows 10 installation, maintenance, and troubleshooting


• Assist with email/calendaring setups/troubleshooting


• New machine setups

Qualifications

• Strong Mac OS (Apple Genius background is a plus)


• Ability to configure iOS and Android mobile devices


• Good Knowledge of M365 tools (Exchange email, O365 suite)