Client Systems Administrator

Epic; Appleton (WI); On-site; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Work environment with quality meals

Job summary

A leading healthcare software provider is seeking a Client Systems Administrator based in Madison, WI. This role involves configuring and supporting systems crucial for delivering quality healthcare software. Candidates should have a relevant bachelor’s degree, strong analytical skills, and a willingness to travel occasionally. Epic also offers comprehensive benefits and encourages relocation to Madison, which is celebrated for its vibrant tech community. The position comes with relocation assistance and a focus on professional growth.

Qualifications

• Bachelor’s degree or higher in engineering, math, physics, MIS, or hard science preferred.
• A history of academic and professional success.
• Strong analytical and reasoning skills.

Responsibilities

• Configure and support systems connecting clinicians and staff to Epic.
• Deploy new environments and troubleshoot complex issues.
• Collaborate with various teams to maintain secure and scalable solutions.

Skills

Analytical skills

Problem-solving

Collaboration

Education

Bachelor’s degree in engineering, math, physics, MIS, or hard science

Job description

Overview

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As a Client Systems Administrator within Epic’s Hosting entity, you will help deliver Epic software to end users across some of the largest healthcare organizations in the world. You will be responsible for configuring, maintaining, and supporting the systems that connect clinicians and staff to Epic, ensuring reliable access to the tools they need to provide outstanding care. You will work across a wide range of technologies to deploy new environments, troubleshoot complex issues, and support production systems. Whether it’s managing application delivery, automating deployments, or debugging system-level problems, you will play a key role in keeping healthcare running smoothly.

You will collaborate with teams across Epic. Alongside developers, implementation staff, technical support, and customers, you will play a key role in designing and maintaining performant, secure, and scalable solutions. Along the way, you will build deep expertise in enterprise IT and develop specialized skills in areas like web services, automation, Windows internals, scripting, and application publishing. Learn more about the team at https://careers.epic.com/Jobs/Hosting.

Live affordably in a city known for its rising tech talent

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant‑quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four‑week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Benefits

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit‑based compensation will reflect the impact your work has on the company and our customers. You will also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride.

Equal Opportunity Employer

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.

Qualifications

• Bachelor’s degree or higher in engineering, math, physics, MIS, or hard science preferred
• A history of academic and professional success
• Strong analytical and reasoning skills
• Willingness to travel 1‑2 weeks per year
• Eligible to work in the U.S. without visa sponsorship
• Relocation to Madison, WI area (reimbursed)
• COVID‑19 vaccination

Security Responsibilities

As a member of the Hosting team at Epic you will be responsible for the confidentiality, integrity, and availability of Epic Hosting. Those responsibilities include:

• Following policies and procedures and escalating when policies or procedures are not followed
• Escalating potential security incidents and providing relevant information
• Meeting all security responsibilities defined in policies and procedures