Client Svcs Representative

Synectics Inc.; City of White Plains (NY); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Synectics Inc. seeks a customer service specialist to respond to telephone inquiries from customers and prospective clients. The role requires healthcare terminology knowledge, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities include documenting calls, providing lab process guidance, and escalating complex issues to supervisors while maintaining professional and courteous service.

Formación

• Minimum 1 year of customer service and/or healthcare experience.
• Must have hands-on knowledge of medical terminology.
• Strong time management and organizational skills required.
• Previous healthcare experience preferred.
• Proficiency with basic computer tools (Word, Excel, Outlook).
• Ability to multi-task in a fast-paced environment.

Responsabilidades

• Answer and resolve telephone inquiries and requests from customers promptly and courteously.
• Use telephone etiquette and available resources to respond to inquiries and complaints.
• Troubleshoot issues and follow up with customers when needed.
• Complete documentation and maintain accurate records of calls and interactions.
• Report laboratory results to clients and patients per established protocols.
• Escalate issues to supervisor as appropriate and keep notes updated.

Conocimientos

Customer service

Medical terminology

Time management

Organizational skills

Communication skills

Typing

Problem solving

Educación

High School Diploma or Equivalent

Herramientas

Word

Excel

Outlook

Descripción del empleo

• Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.
• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
• Perform other duties as assigned to meet the business needs or customer requirements.

Job Description

• Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.
• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
• Perform other duties as assigned to meet the business needs or customer requirements.

Qualifications

• One (1) year of customer service and/or related health care experience is required.
• Must have hands on knowledge of medical terminology (REQUIRED)
• Must have strong time management and organizational skills
• Previous related health care experience preferred.
• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands, and/or fingers. (Typing)
• Proper telephone etiquette to handle customer inquiries
• Basic knowledge of operating office equipment
• Understand the importance of Quality Service and how it is measured
• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
• Proficiency in basic computer skills (Word, Excel, Outlook)
• Ability to multi-task and work in a fast-paced environment
• Strong organizational skills
• Ability to analyze and solve problems.
• Good listening skills
• Ability to maintain professional and tactful manner in stressful situations
• Ability to deal with client information in a confidential manner
• High School Diploma or Equivalent(Required)
• Shift/Time Zone: M-F, 9-530pm EST

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.