Client Support Technician

Crystal Management | CMIT; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Support Technician to join their dynamic team at Kirtland Air Force Base. This entry-level role is perfect for individuals with a passion for technology and customer service. You will be the first point of contact for clients, providing essential IT support and troubleshooting a variety of systems. With a commitment to professional development, this company offers flexible education programs to help you grow in your career. Join a diverse team that values excellence and innovation in delivering transformative results for clients.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Flexible schedules

Qualifications

• IT background with strong communication skills required.
• Must have minimum DoD 8570 IAT Level I certification.

Responsibilities

• Respond to user calls and emails for IT support.
• Create and manage help desk tickets.

Skills

Windows OS

Microsoft Office Suite

Troubleshooting printers

Remedy ticketing system

Apple iOS support

Critical thinking

Communication skills

Leadership qualities

Education

DoD 8570 IAT Level I certification

Customer Service Representative certification

Tools

Remedy ticketing system

Job description

Join to apply for the Client Support Technician role at Crystal Management | CMIT.

At CMIT, we do more than provide real-world solutions. We deliver transformative results through cutting-edge technology and process innovations, changing how federal and commercial clients worldwide deliver their mission. We are a service-disabled veteran-owned small business committed to serving our nation with exemplary support for our clients and employees.

Client Support Technician

The Kirtland C4 Team seeks a Client Support Technician at Kirtland Air Force Base, Albuquerque, NM. This Tier 1 service desk role involves answering calls, logging incidents, and providing rapid, accurate support. Candidates should have an IT background and excellent communication skills, capable of troubleshooting and assisting customers at various levels.

Responsibilities

• Respond to user calls, emails, and trouble tickets for IT support.
• Create, update, and close help desk tickets.
• Coordinate with Tier I and II support staff for ticket resolution and escalation.
• Document Tier 1 processes and SOPs.

Experience/Skills

• Familiarity with Windows OS and Microsoft Office Suite.
• Experience with Remedy ticketing system is preferred.
• Knowledge of troubleshooting printers, multi-function devices, and VTC systems.
• Experience with Apple iOS and wireless broadband devices.
• Understanding of account permissions and provisioning.
• Support experience with hardware, troubleshooting, and imaging for classified/unclassified systems.
• Ability to learn new software quickly.
• Strong critical thinking, self-starting, multi-tasking, and adaptability skills.
• Excellent written and verbal communication.
• Leadership qualities and reliability.
• Experience in government consulting is a plus.

Education/Certification Requirements

• Minimum DoD 8570 IAT Level I certification (A+, CCNA-Security, CND, Network+ CE, or SSCP).
• Ability to obtain a Customer Service Representative (CSR) certification within 90 days.

CMIT offers flexible education and professional development programs to support ongoing certification and training.

Clearance Requirements

• Minimum Secret clearance needed.

Benefits and Culture

Our employees enjoy a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, flexible schedules, and more. We value diversity and are committed to equal employment opportunity.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Business Consulting and Services