Client Support Supervisor

Axos Nevada LLC; Kansas City (MO); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Sick Leave

Vacation Time

Holidays

HSA/FSA

401(k) Employer Match

529 Savings Plan

Employee Mortgage Loan Program

Bank Account Access

Job summary

Axos Nevada LLC is hiring to provide quality customer service and technical support for Axos Fiduciary Services software applications clientele. The role involves leading and mentoring a team of client support professionals.

Responsibilities include cultivating customer relationships, educating clients on Axos Fiduciary Services, handling complex calls and emails, processing client conversions, creating reports, and performing system and database analysis to drive quality service.

Qualifications

• HS Diploma or equivalent required.
• 4-6 years of customer service experience in a call center Axos.

Responsibilities

• Cultivate and maintain ongoing customer relationships.
• Possess and employ in-depth knowledge of Axos Fiduciary Services products; educate customers and team members.
• Respond to complex calls and emails with timely, accurate resolutions.
• Handle internal and external client conversions.
• Create and maintain custom reports for software end users.
• Conduct systems and database analysis, reporting and scripting.

Skills

Customer service

Education

HS Diploma

Job description

Axos Nevada LLC Target Range: $55,800.00/Yr. - $64,176.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job Provide quality customer service and technical support for Axos Fiduciary Services software applications clientele. Lead and mentor a team of client support professionals.

Responsibilities

• Cultivate and maintain ongoing customer relationships.
• Possess and employ in-depth knowledge of organizational products and programs, educate customers and team members about AFS services.
• Answer complex incoming calls/Emails in an allotted time and provide resolution to client interactions with attention to detail and quality.
• Handle internal and external client conversions.
• Create and maintain custom reports inventory for software end users.
• Conduct systems and database analysis, reporting and scripting.

Qualifications

• HS Diploma
• 4-6 years customer service experience in call center environment Axos

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program
• 529 Savings Plan
• Employee Mortgage Loan Program
• free access to an Axos Bank Account with Self-Directed Trading

About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish) We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services.

We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.