Client Support Specialist PY

simera-talent; San Francisco (CA); Teletrabalho; USD 52 000 - 70 000; Tempo integral

Resumo da oferta

simera-talent is seeking a Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. You will respond across email, phone, chat, and other channels, delivering accurate information and timely solutions.

The ideal candidate communicates well, builds relationships, and can manage multiple requests while maintaining high service standards.

Qualificações

• Recent experience in client support or customer service.
• Strong communication and interpersonal skills.
• Ability to work independently and with internal teams.
• Capability to manage multiple requests while maintaining quality.
• Excellent organizational and time-management abilities.
• Reliable internet and setup for remote work.
• Professional, proactive, and client-oriented attitude.
• English proficiency for English-speaking clients.

Responsabilidades

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate and timely information based on client needs and procedures.
• Assist clients with questions, account issues, and service concerns.
• Troubleshoot problems and offer effective solutions professionally.
• Follow up to ensure requests are resolved.
• Escalate complex issues to the appropriate internal team.
• Maintain accurate records of client interactions and resolutions.
• Monitor open requests and ensure timely follow-up.
• Identify recurring client concerns and communicate feedback to teams.
• Collaborate with departments to resolve client issues efficiently.
• Maintain a professional, responsive, client-focused approach.
• Adhere to company policies, procedures, and service standards.

Conhecimentos

Communication

Client service

Problem-solving

Active listening

Attention to detail

Time management

Multitasking

Professionalism

Interpersonal skills

Adaptability

Ferramentas

CRM systems

Ticketing platforms

Email tools

Descrição da oferta de emprego

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional relationships.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other communication channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong client service and relationship-building skills.
• Strong problem-solving and critical-thinking abilities.
• Excellent active listening and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities.
• Ability to remain calm and professional when handling challenging situations.
• Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
• Strong follow-up and time-management skills.
• Ability to learn new systems and processes quickly.

Requirements

• Previous experience in client support, customer service, customer support, account management, or a similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively with internal teams.
• Ability to manage multiple client requests while maintaining service quality.
• Strong organizational and time-management skills.
• Reliable internet connection and a suitable setup for remote work.
• Professional, proactive, and client-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking clients.