Client Support Specialist KE

simera-talent; San Francisco (CA); À distance; USD 55 000 - 85 000; Plein temps

Résumé du poste

Simera Talent is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship.

The ideal candidate communicates clearly, understands client needs, and collaborates with internal teams to resolve inquiries via email, phone, chat and other channels. This remote-friendly role requires multitasking, organization, and a calm, professional demeanor.

Qualifications

• Experience in client support or customer service.
• Strong communication and interpersonal skills.
• Ability to work independently and with internal teams.
• Ability to manage multiple requests while maintaining service quality.
• Reliable internet connection and a remote-ready setup.
• English proficiency for English-speaking clients.

Responsabilités

• Respond to client inquiries through email, phone, chat, and other channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Connaissances

Communication

Client Relationship

Problem Solving

Active Listening

Attention to Detail

Multi-tasking

Calm Under Pressure

CRM & Ticketing

Follow-up Skills

Quick Learner

Description du poste

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional relationships.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other communication channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong client service and relationship-building skills.
• Strong problem-solving and critical-thinking abilities.
• Excellent active listening and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities.
• Ability to remain calm and professional when handling challenging situations.
• Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
• Strong follow-up and time-management skills.
• Ability to learn new systems and processes quickly.

Requirements

• Previous experience in client support, customer service, customer support, account management, or a similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively with internal teams.
• Ability to manage multiple client requests while maintaining service quality.
• Strong organizational and time-management skills.
• Reliable internet connection and a suitable setup for remote work.
• Professional, proactive, and client-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking clients.