Client Support Specialist (Jopari)

Socket.dev; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

Office Ally, a leading healthcare technology company, is seeking a Client Support professional to assist payers and providers with account setup, maintenance, and insurance-related processes. You will be the primary contact for client inquiries, collaborating with cross-functional teams, and driving exceptional customer service across the care lifecycle.

The role emphasizes accurate documentation, issue escalation, and proactive communication to resolve problems efficiently while supporting

Qualifications

• 3+ years of experience in a call center or customer care environment.
• Experience with medical billing.
• Experience advocating for customer service principles and practices.
• Proficiency with Microsoft Office Suite.
• Proven technical aptitude with demonstrated troubleshooting and analytical skills.

Responsibilities

• Respond to customer inquiries via phone and email with professionalism and a strong sense of urgency, serving as the primary point of contact for client-facing responses
• Accurately document all communications, research, and relevant information in the Client Support ticketing system (Zendesk), including severity assessment, issue categorization, and identification of affected parties
• Escalate and monitor issues requiring coordination with internal departments (Development, Operations, Engineering) and external business partners, including the creation and monitoring of all Code Red (escalated/critical) issues
• Reproduce customer issues and assist in verifying fixes, account configurations, and resolutions in a timely and efficient manner
• Obtain all relevant details with strong attention to accuracy and provide customers with consistent, timely status updates on outstanding inquiries and issues
• Identify trends across client inquiries and flag recurring issues to support continuous process improvement
• Develop and maintain strong rapport with clients, engaging additional resources as needed to ensure a positive and consistent customer experience

Skills

Medical billing

Call center

Customer service

Troubleshooting

Microsoft Office

Bilingual in Spanish

Tools

Zendesk

Job description

About Us

At Office Ally, we’ve been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.

At the core of our company are four key values that guide our mission and work:

• Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
• Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
• Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
• Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.

About the Role

This position is part of our Client Support Division and is responsible for supporting new and existing payers and providers with account setup, maintenance, and the acceptance and delivery of medical bills, payments, and other insurance-related processes. The role serves as the primary point of contact for client inquiries, working directly with client business and technical resources, as well as internal departments including Development, Operations, and Engineering. This position contributes to our mission of delivering World Class client support by resolving issues efficiently, identifying trends, and consistently delivering exceptional customer experience.

What You’ll Do

• Respond to customer inquiries via phone and email with professionalism and a strong sense of urgency, serving as the primary point of contact for client-facing responses
• Accurately document all communications, research, and relevant information in the Client Support ticketing system (Zendesk), including severity assessment, issue categorization, and identification of affected parties
• Escalate and monitor issues requiring coordination with internal departments (Development, Operations, Engineering) and external business partners, including the creation and monitoring of all Code Red (escalated/critical) issues
• Reproduce customer issues and assist in verifying fixes, account configurations, and resolutions in a timely and efficient manner
• Obtain all relevant details with strong attention to accuracy and provide customers with consistent, timely status updates on outstanding inquiries and issues
• Identify trends across client inquiries and flag recurring issues to support continuous process improvement
• Develop and maintain strong rapport with clients, engaging additional resources as needed to ensure a positive and consistent customer experience

What You’ll Need

• 3+ years of experience in a call center or customer care environment
• Experience with medical billing
• Experience advocating for customer service principles and practices
• Proficiency with Microsoft Office Suite
• Proven technical aptitude with demonstrated troubleshooting and analytical skills

Nice to Have

• Understanding of the Workers’ Compensation and/or Group Health insurance industry
• Experience with X-12 file formats
• Experience with an online customer service ticketing system (e.g., Zendesk)
• Bilingual in Spanish

Pay Transparency

Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity.

$19 — $21 USD

Why You’ll Love Working at Office Ally

At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We’re driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you’ll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.

EEO Note

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.