Client Support Manager (MS002)

Barrett Distribution Centers; Olive Branch (MS); On-site; USD 90,000 - 110,000; Full time

Job summary

Barrett Distribution Centers is seeking a Client Support Manager to lead the Client Support Team and coordinate activities with clients for service excellence. The role reports to the General Manager/Sr. Operations Manager and oversees order fulfillment, invoicing, and client communications.

The position works Monday–Friday, 8am–5pm, in Olive Branch, MS, with a salary range of $90K-$110K depending on experience.

Qualifications

• Minimum 5 years in customer service and 2 years in a supervisory role.
• Strong English communication; bilingual Spanish/English preferred.
• Proficient with Microsoft applications; WMS exposure preferred.
• Knowledge of 3PL warehouse operations, supply chain, and transportation.

Responsibilities

• Direct and support all aspects of order fulfillment and customer relationships.
• Lead Client Support Specialists; set goals and mentor staff.
• Train staff, implement metrics, and share financial insights with the team.
• Drive continuous improvement and service enhancements with leadership.
• Maintain invoicing accuracy for all services and special requests.
• Manage client data across Synapse and Salesforce with reporting.

Skills

Interpersonal skills

Communication skills

English proficiency

Microsoft Office

WMS (Warehouse Management System)

3PL knowledge

Supply chain knowledge

Team supervision

Education

Bachelor's degree preferred

Two-year college acceptable

Tools

Synapse

Salesforce

Job description

MS002 Olive Branch, 8145 Nail Road, Olive Branch, Mississippi, United States of America

Job Description

Posted Friday, June 12, 2026 at 4:00 AM

Who We Are:

Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:

The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.

This position works Monday through Friday, from 8am-5pm.

The compensation range for this position is $90K-$110K, depending on experience.

How You\'ll Make an Impact:

• Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
• Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
• Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett\'s business and open book financials.
• Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
• Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
• Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
• Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
• Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
• Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
• Performs other related duties as needed.

Qualifications:

• Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
• A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
• Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
• Proficient with all Microsoft applications; Warehouse Management Systems preferred.
• Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
• Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
• Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

MS002 Olive Branch, 8145 Nail Road, Olive Branch, Mississippi, United States of America