Client Support Specialist I

TrueML; United States; Remote; USD 24,000 - 34,000; Full time

Job summary

TrueML seeks a Client Support Specialist I, remotely from anywhere in the United States, to act as the operational engine behind enterprise partnerships and ensure daily operational success.

You will drive SLAs, manage data integrity, and coordinate with cross-functional teams to resolve roadblocks while maintaining a customer-centric approach in a fast-paced environment.

Qualifications

• Experience in a collections environment and understanding of operational nuances.
• Strong attention to detail and analytical thinking to identify discrepancies.
• Exceptional interpersonal and communication skills to manage expectations and collaborate across teams.
• Proven ability to solve problems, manage time, and prioritize multiple deliverables.
• Commitment to delivering best-in-class service with a customer-centric mindset.

Responsibilities

• Lead internal support for Senior Client Managers, track SLAs and ensure timely delivery.
• Oversee inbound/outbound client data exchanges, conduct monthly reconciliations, and generate performance reports.
• Collaborate with Client Operations, Account Servicing, and Process teams to resolve issues.
• Document process improvements to shorten the time-to-first-placement window.
• Provide dependable, solutions-oriented support for internal teams and external clients.

Skills

Collections experience

Detail-oriented

Communication skills

Problem solving

Customer focus

Job description

About This Role:

As a Client Support Specialist I, you will be the operational engine behind our enterprise client partnerships. Joining our team remotely from anywhere in the US, you will provide critical 'behind-the-scenes' support to ensure daily operational success, monitor data integrity, and guarantee that our service promises are delivered with precision. Your work will directly protect and strengthen our relationships with enterprise partners while driving overall process excellence.

What You'll Do:

• Drive Operational Excellence:Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time.

• Maintain Data & Inventory Integrity:Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients.

• Resolve Roadblocks:Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction.

• Optimize Operations:Document process improvement opportunities with a focus on shortening the 'time-to-first-placement' window for client accounts.

• Support Team Success:Serve as a dependable, solutions-oriented resource for both internal teams and external clients in a fast-paced environment.

Who You Are:

• Collections Experienced:You bring prior experience in a collections environment and understand the operational nuances of the industry.

• Detail-Oriented & Analytical:You possess strong attention to detail, sharp critical thinking skills, and a knack for identifying and resolving discrepancies.

• A Skilled Communicator:You bring exceptional interpersonal and communication skills, enabling you to manage expectations and collaborate across cross-functional teams.

• A Problem Solver:You excel at conflict resolution, time management, and prioritizing multiple deliverables in a rapidly changing environment.

• Customer-Centric:You hold a deep commitment to delivering best-in‑class service and maintain a positive, team-oriented attitude.

$21 - $21 an hour

For U.S.-based hires, the overall base hourly range framework for this role is $21/hour. The applicable base range for any individual hire depends on the geographic labor market associated with the employee’s primary work location, along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into 'tiers' based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier:

• U.S. Geo Tier 2(i.e.Austin, Denver, Phoenix)