Client Support Specialist EHB

MMC; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work – 3 days in office

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Support Specialist for its Employee Health & Benefits team in a hybrid Atlanta setting. You will handle day-to-day client support, review plans, assist with RFPs, and prepare communications and benchmarking analyses.

The role collaborates with the Client Management team and grows through plan comparisons and benefits app maintenance. Ideal candidates hold a bachelor’s degree or equivalent, have 2 years of administrative experience, and demonstrate

Qualifications

• Bachelor's Degree or equivalent work experience.
• 2 years administrative level experience.
• Strong analytical skills and proficiency with PowerPoint and Excel.

Responsibilities

• Provide day-to-day support for MMA clients.
• Review plan documents and carrier certificates.
• Assist with RFP process and benchmarking analyses.
• Create employee communications (benefit guides, open enrollment materials).
• Support ongoing benefits app development and carrier implementations.

Skills

Analytical skills

PowerPoint

Excel

Multitasking

Education

Bachelor's degree or equivalent

Tools

PowerPoint

Excel

Job description

Client Support Specialist, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Support Specialist, Employee Health & Benefits at MMA.MMA, Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Client Support Specialist with our Employee Health & Benefits team, you'll work to provide the day-to-day support for MMA clients. Whether it's reviewing plan documents and carrier certificates, assisting with the Request for Proposal (RFP) process, or creating benchmarking analyses, you will have the opportunity to dial into the details. Our Client Support Associates will create employee communications (benefit guides, open enrollment presentations, posters and flyers) and voiceover to PowerPoint presentations using BrainShark technology. You will have the support of our Client Management team as you grow and learn through creating comparisons of plans/rates and building/maintaining the benefits mobile app. As a Client Support Specialist, you will stand in for the Client Manager regularly with carrier implementation and renewals.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's Degree or equivalent work experience
• 2 years previous administrative level experience required (Bachelor's degree required in lieu of 2 years administrative experience).
• Strong analytical skills and proficiency with PowerPoint and Excel
• Ability to manage multiple priorities and perform in a dynamic, fast-paced environment with multiple stakeholder

These additional qualifications are a plus, but not required to apply:

• Providing problem-solving, consultation, advising and interpretation of policies and regulations related to Employee Health & Benefits
• Intermediate knowledge of employee benefit markets and compliance preferred.
• Life & Health License or ability to obtain within 90 day of employment

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work - minimum 3 days in office
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]#MMAEHB#LI-Hybrid#MMAMID