Client Support Specialist - Dec 2024 / May 2025 Grads

Fairygodboss; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Best-in-class benefits

Ongoing training and development

Company-paid time off for volunteering

Job summary

Fairygodboss is hiring Client Support Specialists based in Norfolk, Virginia. This role entails assisting clients with ADP's products through various communication channels. The ideal candidate should have a Bachelor’s Degree and at least one year of customer service experience.

In this inclusive workplace, you will have opportunities for career growth along with a supportive environment, focusing on client satisfaction and problem-solving skills. Best-in-class training is provided to ensure your success.

Qualifications

• At least 1 year in a customer service environment.
• Strong focus on client satisfaction in a relevant industry.
• Bachelor's Degree, preferably Dec 2024/May 2025 grad.

Responsibilities

• Serve as ADP's front-line for solving clients' challenges.
• Build relationships with clients via phone, email, and chat.
• Provide solutions and help clients understand ADP products.

Skills

Client-Focused

Organized & Adaptable

Problem Solver

Agile Learner

Education

Bachelor's Degree

Tools

Various Operating Systems

Web Technologies

Job description

ADP is hiring Client Support Specialists.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have between 1- 49 employees, and you may provide support using any combination of phone, email, or chat-based communication depending on your specific team or role. The nature of what you do every day will not change -- your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, and so will the solutions you provide each client. There will be no shortage of new questions you'll receive. This will keep things interesting, and our top-ranked training will help to set you up for success!

Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through being that one person who saves the day for our clients. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

WHAT YOU'LL DO: Responsibilities

• Trusted Advisor and Problem Solver. Working independently or as part of a team, you will serve as a consultant in servicing ADP's products/technologies. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
• Relationship Builder. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
• Educator. You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Bachelor's Degree, preferably Dec 2023/May 2024 grad.
• Client-Focused. You place a strong focus on client satisfaction and have at least one year of experience in a customer service environment OR at least one year as an HR/HRIS practitioner with proficiency in web technologies and working knowledge of various operating systems.
• Solution Seeker. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.
• Organized & Adaptable. You are a clear communicator who can quickly summarize a problem and explain a solution. You thrive in a structured environment that requires you to set priorities, organize your day, multi-task, change direction, and provide prompt follow-up.
• Agile Learner. You demonstrate learning agility and critical thinking skills in both a classroom and hands-on environment. You can't wait to expand your knowledge of Human Capital Management (HR, Payroll, Tax, etc.) areas and software.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Experience you'll need: Required Qualifications

• At least 1 year in a customer service environment.
• Bachelor's Degree, preferably Dec 2024/May 2025 grad.
• A strong focus on client satisfaction in a relevant industry.

Bonus points for these: Preferred Qualifications

• Proven ability to produce positive results.
• Strong client relationship-building skills.
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
• The ability to learn and apply basic concepts in new situations.
• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
• Proficiency in the latest web technologies and working knowledge of various operating systems.
• The ability to work in a team environment as well as work independently while making sound decisions.
• Good knowledge of industry tools.
• Excellent analytical and time management skills.
• Excellent Communication skills both verbal and written.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.