Client Support Specialist/ CSS/ BHT

Ascent360; Brandon (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Defining Wellness Center in Brandon, MS is seeking a Client Support Specialist for sober living house management. The role involves direct client interaction, record-keeping, and coordination with staff across shifts including 3p–11p and 11p–7a.

Ideal candidates have addiction experience or related counseling/behavioral health education, a strong ethic, and a commitment to confidentiality. A valid driver’s license and clean driving record are preferred.

Qualifications

• Education: High School Degree or equivalent.
• Experience: Preferably 1 year in behavioral health or recovery.
• Licensure/Certification: Peer Support Specialist or CCAR Recovery Coach certification preferred.
• Driver's license preferred.

Responsibilities

• Plans and carries out individual client support services.
• Maintains accurate and complete records for each client.
• Engages in on-site recreational activities and attends meetings/trainings as needed.
• Ensures that all client guidelines are followed and reports to CSS supervisor.
• Drives clients to various locations when needed.

Skills

Teamwork

Integrity

Service Excellence

Driving

Knowledge Quality

Safety

Confidentiality

Policy Compliance

Education

High School Degree

Peer Support Certification / CCAR Recovery Coach

Job description

Job description

This position works best for people with Addiction Experience or first hand knowledge of addiction or education geared toward counseling, mental health or behavioral health, or social work fields. Full-time nights position for transition/sober house living. Client Support Specialist needed for sober living houses management. Good driving record is required with this position. Brandon, MS And Jackson, MS -Sober Living House Description Individuals with a back ground or interest as a Behavioral Health Tech or Peer Support Specialist are generally good fits for our Client Support Specialist (CSS) positions. Defining Wellness Center in Brandon MS has needs for Client Support Specialist for all shifts. These are direct, hands on positions that deal with clients being served in our inpatient treatment facility. The CSS must have a compassion for assisting others through their rode to recovery. The CSS position requires a strong ethic and desire to help others. Prior experience dealing with addiction or having seen the effects of it on others is beneficial with this position. We strongly encourage those in recovery with lived experience for around a year of sobriety are highly encouraged to apply. This is also great hands on experience for those interested in pursuing degrees in counseling and related education. We have a need for 3p to 11p CSS staff at present as well as 11p to 7a. All interested parties are encouraged to apply.

Core Competencies Skills

• Teamwork: collaborates well with other employees and works effectively in team-based environments.
• Integrity & Ethics: demonstrates ethical behavior, such as honesty and strong moral principles; avoids conflicts of interest.
• Service Excellence: strives to provide excellent service to internal and/or external customers by meeting and managing customer expectations.
• Driving of clients may be involved in this position, a good driving records free of accidents and tickets will be given preference on hiring.
• Knowledge Quality: accurate, organized and thorough. Applies principles of continuous improvement.
• Safety: demonstrates commitment to working in a safe, prudent manner with complete regard for individual safety.
• Confidentiality: maintains the highest degree of confidentiality with working knowledge of HIPAA laws.
• Policy Compliance: adheres to company policy and procedure and applicable Joint Commission standards.

Position Specific Competencies Skills

Ability to maintain accountability, meet deadlines, and follow-through on tasks. Exemplary ability to make sound decisions in crisis or demanding situations. Must have high level of interpersonal skills, as position continually requires demonstrated professionalism, tact and diplomacy. Understands need for and maintains appropriate confidentiality at all times when interacting with clients, their families, visitors, referral sources and all other contacts.

Knowledge

• Must have a clear understanding of recovery and addiction
• Must be able to utilize EMR system
• Understanding of Trauma Informed Principles when interacting with clients and staff

Duties and Responsibilities

• Plans and carries out individual client support services.
• Maintains accurate and complete records for each assigned client.
• Engages in on-site recreational activities (i.e. pickleball, AA meetings, games) with clients during non-therapeutic hours.
• Attend meetings and trainings as needed
• Ensures that all client guidelines are being followed
• Must be able to lift a minimum of 50 lbs. and be ambulatory without assistance
• Must complete required documentation in a thorough and timely manner.
• Responsible for doing luggage and room contraband searches as requested and report findings to CSS supervisor and Nurse on duty
• Reports client interactions to appropriate team members
• Support cleaning staff as needed
• Performs other duties as assigned.
• Driving of clients to various locations and needs may be needed with this position.

Requirements

• Education High School Degree, or equivalent.
• Experience Preferably one year of experience working in the behavioral health field. If self identifying as in recovery, must have a minimum of twelve months of sustained recovery.
• Licensure/registration/certification Peer Support Specialist or CCAR Recovery Coach certification preferred
• Drivers license is preferred with this position.

Brandon, MS

Onsite

Full Time