Client Support Specialist (bilingual Eng-Spa)

Clues; Minneapolis (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Prepaid legal services

ID theft protection

Retirement plan

Educational assistance

Paid holidays

Paid time off

Job summary

CLUES is seeking a Client Support Specialist to greet clients in the reception area, answer phones in English and Spanish, and provide information and referrals. The role includes data entry, basic translation of documents, and supporting office operations in a busy Minneapolis office.

Ideal candidates will have a high school diploma (associates preferred), strong organizational skills, and experience with Microsoft Word, Excel, and Outlook.

Qualifications

• Bilingual in English and Spanish for client interaction and translation assistance.
• Experience delivering excellent front-desk customer service and information referrals.

Responsibilities

• Greet and direct clients and visitors in English and Spanish.
• Provide information and referrals to CLUES services and partners.
• Assist with data entry and clerical tasks and maintain client records.

Skills

Bilingual English/Spanish

Customer service

Interpersonal skills

Data entry

Microsoft Word

Excel

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

POSITION SUMMARYThe Client Support Specialist provides receptionist support to a main office, including welcoming and directing clients, answering phones, data entry, and clerical support. Represents the agency as the first point of contact for all clients and visitors. Uses high level customer service skills, has bilingual ability in Spanish and English, and cultural sensitivity to direct clients, visitors, and staff to appropriate resources in the agency. Serves as a knowledgeable resource for the agency regarding both external and internal resources that can benefit CLUES Clients. Helps clients to navigate available resources by determining appropriate fit and making referrals. In addition, supports and reports to the department’s leadership.Department: Admin- Client SupportReports to: Manager of Facilities & Client SupportLocation: Minneapolis, MN OfficePosition Type: Regular, Non-ExemptSchedule: Full-time. Generally Monday-Friday, Office hours.Estimated Pay: $19.00/hr to $21.00/hr (depending on experience & qualifications).Benefits: Full benefits package available in accordance with current CLUES policies includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short term disability; pre paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off.ESSENTIAL DUTIES AND RESPONSIBILITIESClient SupportOversees reception area while performing receptionist duties in English and Spanish, including but not limited to welcoming and directing clients, checking in clients and visitors for appointments, answering phones, data entry, and clerical support.Be knowledgeable and familiar with CLUES services and other regularly utilized referral sources.Provides information and referral services to callers and walk-in clients. Makes appropriate referrals within CLUES and external to community organizations/resources.Assists with the translation of client’s official documents, including but not limited to birth certificates and marriage certificates.Provides client data entry support for departments as directed.Maintains client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards.Promotes the mission, operating values, and agency services of CLUES within the community.Helps CLUES clients navigate available external and internal resources by determining appropriate fit, making referrals, explaining procedures for applying, etc.Assists clients with basic form completion, appointment preparation, and understanding of required documentation prior to services.Works collaboratively with internal departments to support the planning, coordination, and implementation of new projects and initiatives.Carries out all other duties assigned by supervisor, including additional administrative tasks, special projects, scheduling and reservations, light accounting, and inventory.Office Operations & Facilities SupportProvides support for agency programs and special events, including logistical set up, takedown, and related administrative or client support tasks outside of normal business hours or weekends as needed.Maintains organized and clean reception and client waiting area.Monitors and restocks office and reception area supplies; assist with tracking inventory levels.Serves as a first point of contact to help de-escalate client concerns and appropriately route urgent matters to supervisors or department lead.Serves as first point of contact for basic program, facilities or maintenance support needs.Provides light box carrying and delivery support for office operations, programs, and events as needed.Maintains flow of incoming and outgoing correspondence. Receives, dates, and distributes incoming correspondence on a daily basis. Prepares outgoing correspondence on a daily basis.Conducts office opening and closing procedures applicable to the shift assigned in order to ensure the office is ready for business open or closed, including locking or unlocking doors and securing gates, etc. as required.Assists the department’s leadership with daily office and client support activities.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.QUALIFICATION REQUIREMENTSEducation, Experience & Key Abilities*Highschool diploma, GED, or equivalent. Associates degree preferred.1+ years of experience providing general administrative support.Cultural sensitivity and awareness of Hispanic and Latinx population.Excellent interpersonal communication skills and customer service skills.Strong computer background and knowledge of software applications including Microsoft Word, Excel, Outlook and Internet.Must be organized, have the ability to work under pressure and stress, have attention to detail and the ability to multi-task in a fast-paced environment.Self-motivated and proactive problem solver.Knowledgeable of and experienced in accessing community resources that can serve client needs preferred.*Equivalent combination of education and experience may be accepted.Language SkillsEffective bilingual communication in English and Spanish, both verbally and in writing, required.Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.Ability to effectively present ideas and information in and organized and effective manner, including writing reports.Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management and external parties.Computer SkillsProficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.WORKING CONDITIONSBackground checkMust pass a criminal background check. As a condition of continued employment, staff person may be required to submit to and pass these background checks, including resubmission and reverification of passing these background check requirements.