Client Support Specialist

Dell Technologies; Seattle (WA); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Profit sharing

Job summary

Dell Technologies in Seattle, WA is seeking a customer-focused professional to join our Client Support team. You will manage incoming customer communications and ensure accuracy in our systems, while collaborating with other departments on complex issues.

The ideal candidate has 3+ years in call center, customer service, sales or PM, with a Bachelor’s degree preferred, strong Excel skills, and a proactive, organized approach.

Qualifications

• 3+ years of call center, customer service, sales or project management experience.
• Bachelor’s degree preferred.
• Computer literate (PC) and experience with MS Office with above average skills in Excel.

Responsibilities

• Receive and manage incoming customer communications, presenting a positive customer-oriented impression at all times.
• Ensure accuracy and completeness in all information given to customers and entered into the computer system and files.
• Work cooperatively with other departments in complex situations in order to balance the interests of our customers, our vendors and the Company.
• Understand the impact of independent decision making on the Company’s profit margin.
• Develop and maintain a high level of proficiency in your area of expertise and be able to cross-train your peers.
• Track sales trends and deliver presentations to management regarding your area of expertise.
• Analyze bids and purchases orders that include complex federal regulations.
• Educate and support the outside sales reps on the differences of doing business with government agencies.
• Resolve complex problems that arise as part of the sales and delivery process.
• Other duties as assigned.

Skills

Verbal and written communication

Problem-solving

Highly organized

Self-starter

Multi-tasking

Analytical skills

Tact under pressure

Education

Bachelor’s degree preferred

Tools

MS Office

Excel

Job description

Qualifications

• 3+ years of call center, customer service, sales or project management experience
• Bachelor’s degree preferred
• Computer literate (PC) and experience with MS Office with above average skills in Excel

Skills Required

• Outstanding verbal and written communication skills
• Excellent problem-solving skills
• Highly organized
• Self-starter, able to keep up on job tasks with minimal supervision
• Strong multi-tasking skills
• Strong analytical skills a plus
• Tact under pressure

Ideal Candidate Profile

• Ability to be flexible and adaptable based on customer and business needs
• Ability to establish priorities, manage work independently, and meet deadlines
• Displays a team-player attitude both within the Client Support team and when communicating and collaborating with other key departments
• Intuitively understands the importance of cross collaboration amongst internal and external stakeholders and can execute easily

Key Responsibilities

• Receive and manage incoming customer communications, presenting a positive customer-oriented impression at all times.
• Ensure accuracy and completeness in all information given to customers and entered into the computer system and files.
• Work cooperatively with other departments in complex situations in order to balance the interests of our customers, our vendors and the Company.
• Understand the impact of independent decision making on the Company’s profit margin.
• Develop and maintain a high level of proficiency in your area of expertise and be able to cross-train your peers.
• Track sales trends and deliver presentations to management regarding your area of expertise.
• Analyze bids and purchases orders that include complex federal regulations.
• Educate and support the outside sales reps on the differences of doing business with government agencies.
• Resolve complex problems that arise as part of the sales and delivery process.
• Other duties as assigned.

Compensation and Benefits

• Competitive market-based salary. Most people start this position in the range of $55,000.
• Healthcare and dental coverage, 401K, LTD and PTO.
• Profit sharing and commission.

Job Type

Full-time

Pay

$52,000.00 - $55,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule

• Day shift
• Monday to Friday

Supplemental Pay Types

• Bonus opportunities

Relocation

• Lafayette, CO 80026: Relocate before starting work (Required)

Work Location

• In person