Client Support Specialist

Damar Services, Inc.; Richmond (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

401(k) Plan Participation

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Paid Holidays

Paid Time Off

Job summary

Damar Services, Inc. in Richmond, IN is hiring a Resource Specialist for an on-site, full-time role. Starting pay is $17.00 per hour.

The position focuses on keeping environments safe for clients and supporting direct care staff, while offering growth in leadership and making a meaningful difference in clients’ lives. Damar provides comprehensive benefits, including medical/dental/vision coverage, tuition assistance up to $5,000 per year, a 401(k) plan, life and disability insurance, paid

Qualifications

• Be at least 21 to work in our Children\'s Residential program; Direct Support Technician roles exist for ages 18–21.
• High school diploma or GED required.
• Valid Indiana driver’s license and a driving record that meets insurance eligibility.
• No felony convictions; must pass pre-employment drug screen and background check.

Responsibilities

• Respond to crisis situations and take leadership in de-escalation and intervention when needed.
• Initiate special precautions for high-risk clients.
• Provide client and staff support and crisis management as part of daily operations.
• Understand and apply behavior support plans for high-acuity clients.

Skills

Crisis management

De-escalation

Communication

Teamwork

Job description

Starting pay: $17.00 an hour!

Employees at Damar aren’t just part of a workforce — they’re part of a mission-driven team making a real difference in people’s lives. Since 1967, Damar has been recognized across Indiana as one of the largest not-for-profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services.

Resource Specialist

Richmond, IN (On-site) | Full-Time

Starting pay: $17.00 an hour!

Employees at Damar aren’t just part of a workforce — they’re part of a mission-driven team making a real difference in people’s lives. Since 1967, Damar has been recognized across Indiana as one of the largest not-for-profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services.

We serve more than 1,500 individuals each day through a broad range of programs, including:

• Applied Behavior Analysis (ABA) clinics
• Residential and group home services for children and adults
• Intensive behavioral interventions and diagnostic services
• Community-based support for child welfare and juvenile justice-involved families
• Primary and outpatient behavioral healthcare

Driven by our belief that quality care should be accessible to all, Damar launched Damar Health Services to bring innovative, effective healthcare to underserved communities. We foster a united, purpose-driven culture where employees feel valued, supported, and motivated to give their best. It’s no surprise Damar has been named a Top Workplace for several years!

Damar is currently seeking a Resource Specialist to join our team. Our Resource Specialist position on our is one of Damar's most unique positions, striving to keep the environment safe for our clients, and provide support for our other direct care staff. It is a great role that builds leadership skills while still making a difference in our clients' lives!

Schedule

• 1st shift (6:00 am - 2:00 pm)
• 1st shift (10:00 am - 6:00 pm)
• 2nd shift (2:00 pm - 10:00 pm)

Key Responsibilities

• Effectively responds to and manages crisis situations for all Damar programs - taking the leadership role in de-escalation and/or intervention when needed
• Initiates special precautions for clients that exhibit and meet high risk behavior criteria
• Takes appropriate action regarding any events that affect the mental and physical well-being of the residents, including but not limited to, providing client and staff support, informal training and crisis management
• Understands behavior support plans for high acuity clients

Qualifications And Skills

• Be at least 21 to work in our Children's Residential program however, we have Direct Support Professional roles for those between 18-21 so we encourage you to apply for the Direct Support Technician role if you are not 21 or over
• Be able to provide formal proof of a high school diploma or GED
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving)
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions
• Successfully complete a pre-employment drug screen and physical
• Favorably meet and maintain Damar’s background screening

Benefits And Perks

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $5,000 per year in Tuition Assistance
• Save for your retirement with our 401(k) Plan Participation
• Take care of loved ones through our Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal

Essential Job Functions

The essential functions of this position require the physical ability and mobility needed to perform the job. This includes the ability to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull up to 50 lbs.; operate office equipment, including a computer keyboard; travel to other locations using private or commercial transportation; and communicate effectively to exchange information.

The position also requires the ability to recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self-injurious, sexually maladaptive, elopement, or other unpredictable behaviors.

Regular and acceptable attendance, excluding approved absences and periods of leave, is also an essential function of the position.

Each essential function must be performed satisfactorily, with or without reasonable accommodation.

Damar is committed to providing an accessible and inclusive experience for all applicants. If you need a reasonable accommodation to access our job opportunities, complete an application, or participate in any part of the recruiting process, please contact Damar Human Resources at [e-mail] . Requesting a reasonable accommodation will not adversely affect your consideration for employment.

Damar Services is an Equal Opportunity Employer. Damar makes equal employment opportunities available to all applicants and employees without regard to race, color, sex, pregnancy, age, religion, national origin, ancestry, disability, including hearing- or vision-related disabilities, citizenship status, military or veteran status, genetic information, sexual orientation, gender identity, or any other category protected by applicable federal, state, or local law.

#DSCARE