Client Support Specialist

NC State University; Raleigh (NC); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition and Academic Assistance

Job summary

NC State University’s Veterinary Hospital in Raleigh seeks a Client Support Specialist to be the primary contact for client inquiries and to process financial transactions accurately. This role liaises between clients and hospital staff, supporting service delivery and office operations.

The position emphasizes high-quality customer service, effective communication, and adherence to university guidelines. It offers a comprehensive benefits package and a structured work schedule.

Qualifications

• Excellent customer service skills and the ability to convey complex information clearly.
• Ability to communicate effectively with different audiences and organizational levels.
• Proven ability to approach challenges with a collaborative, team-centered mindset.
• Attention to detail and proficiency with financial documentation and reconciliation.

Responsibilities

• Manage incoming phone calls and the business office email inbox, serving as the first line of response for client inquiries.
• Accurately process client payments, handle refunds, and update daily transactions per hospital policies.
• Collaborate with hospital staff to resolve client billing or service issues.
• Administer and manage the client satisfaction survey program to gather feedback and support service improvements.
• Perform routine Accounts Receivable and Accounts Payable tasks as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Microsoft Word

Education

High school diploma or equivalent

1 year related office experience

Tools

Microsoft Word

Job description

Client Support Specialist

Pay: $45,000 - $53,000

Schedule: Monday - Friday 8am - 5pm

Location: Raleigh, NC

About the Department

Established in 1983, the NC State Veterinary Hospital (VH) is one of the nation’s highest-rated academic medical centers, serving North Carolina and the surrounding region. The VH treats nearly 35,000 patients annually across more than 20 clinical services, utilizing a team-based approach that leverages the expertise of nationally and internationally renowned board-certified specialists. The VH is dedicated to:

• Clinical Excellence: Providing compassionate, state-of-the-art specialty healthcare at the cutting edge of veterinary medicine.
• Education: Delivering expert clinical instruction to fourth-year veterinary students from the College of Veterinary Medicine.
• Innovation: Advancing the field through the ongoing investigation of innovative techniques and medical procedures.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The Client Support Specialist serves as the primary point of contact for all client-related inquiries within the Veterinary Hospital Business Office. This role ensures high-quality customer service by managing multi-channel communications, addressing client concerns, and processing financial transactions with accuracy and professionalism. Additionally, this role serves as a key liaison between clients and hospital staff to resolve complex issues, while providing operational support to maintain seamless business office coverage.

Key Responsibilities

• Manage incoming phone calls and the business office email inbox, serving as the first line of response for client inquiries, questions, and concerns.
• Accurately process client payments, handle refunds, and manage daily transaction updates in accordance with hospital financial policies.
• Communicate and collaborate effectively with other hospital staff to investigate and resolve client billing or service issues.
• Administer and manage the client satisfaction survey program to gather feedback and support hospital service improvements.
• Perform routine Accounts Receivable and Accounts Payable tasks as needed to assist with business office coverage.

Operational Support (as needed)

• Accounts Receivable: Ensure hospital invoices are paid according to University guidelines; process employee reimbursements and supplemental pay; manage staff and student pagers and cell phones; and reconcile financial transactions (processing JVs and IDTs).
• Accounts Payable: Manage, audit, resolve, and deliver the daily hospital deposit and revenue recap; manage bad debt, past-due accounts, and aged credits; handle communications and reconciliations with Collections and the Attorney General; and execute other duties including but not limited to posting payments, issuing refunds, credit card and Care Credit troubleshooting.

Key Qualifications

• Ability to maintain a high volume of professional, empathetic, and clear verbal and written communication with clients and staff for extended periods.
• Capacity for frequent, repetitive motions associated with digital payment processing, data entry, email management, and utilizing hospital information systems.
• Ability to efficiently switch between customer service, conflict resolution, and detailed financial tasks in a fast-paced office environment.

If you area customer-focused professional who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering accurate, responsive service, we encourage you to apply. If you excel at building positive relationships, communicating with empathy and professionalism, and balancing customer service with detailed financial and administrative responsibilities, we’d love to have you join our Veterinary Hospital Business Office team.

Other Responsibilities

• Other duties as assigned.

Minimum Experience/Education

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications

• Excellent customer service skills and the ability to effectively convey complex technical information in a clear and concise manner to hospital clients.
• Ability to communicate effectively with different audiences and various organizational levels.
• Proven ability to approach challenges and resolve issues with a collaborative, team-centered mindset.
• Attention to detail and proficiency involving financial processes, documentation, verification, and reconciliation.
• Proficiency in Microsoft Word.

Required License or Certification

N/A

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Job Open Date

08/27/2026

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

09/03/2026

Notice to Applicants

Please note that the work history on your resume must also be included in your application.

Position Number

00109883

Position Type

SHRA

Position Classification Band Title

Administrative Support Specialist

Position Classification Band Level

Advanced

Position Classification Salary Range

$ 34,602 - $ 58,870

Salary Grade Equivalency

NC10

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.00

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Time Limited Position

No

Department Id

192001 - CVM Teaching Hospital

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail]. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.