Client Support Specialist

Fasikl; Minnesota; On-site; USD 42,000 - 62,000; Full time

Job summary

Fasikl, based in Minnesota, seeks a Client Support Specialist to act as the main point of contact for clients and caregivers. You will guide onboarding, help with device setup, and provide ongoing product education, while resolving issues and documenting interactions in Zendesk.

The role emphasizes organized, detail-oriented communication and the ability to learn new systems quickly; experience with CRM platforms is a plus.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Strong communication and interpersonal skills with a professional, empathetic approach.
• Highly organized with strong attention to detail and documentation accuracy.
• Comfortable learning new technology, systems, and processes quickly.
• Ability to troubleshoot problems calmly and guide users step-by-step.

Responsibilities

• Serve as the primary support contact for clients and caregivers.
• Guide users through onboarding, device setup, and product education.
• Troubleshoot device or connectivity concerns and provide clear resolution steps.
• Respond to phone and email inquiries in a timely, professional manner.
• Maintain accurate documentation of all interactions within support platforms (e.g., Zendesk).
• Assist with resupply coordination, order updates, warranty inquiries, and general support needs.
• Follow established workflows and processes while ensuring a high-quality client experience.
• Identify recurring client feedback or support trends and elevate insights appropriately.

Skills

Communication

Organization

Troubleshooting

Documentation

Education

Associate degree

Bachelor’s degree

Tools

Zendesk

Salesforce

Job description

Fasikl is an innovative Minnesota-based med-tech company. We are hiring a Client Support Specialist. Fasikl develops FDA-cleared AI therapeutic technology designed to improve lives through accessible, data-driven care solutions.

This role supports clients and caregivers throughout their experience using Fasikl's device and platform.

Position Overview

The Client Support Specialist serves as the primary point of contact for clients and caregivers, providing responsive, organized, and solutions-oriented support throughout their experience with Fasikl's product.

This role is ideal for someone who is highly detail-oriented, process-driven, and comfortable guiding users through onboarding, troubleshooting, and ongoing support. Success in this role requires strong communication skills, adaptability, follow-through, and the ability to learn new systems and workflows quickly.

You do not need a clinical background to succeed in this role. Instead, Fasikl is looking for someone who is dependable, organized, technically capable, and committed to creating a positive client experience.

This is an on-site position.

Key Responsibilities

• Serve as the primary support contact for clients and caregivers.
• Guide users through onboarding, device setup, and product education.
• Troubleshoot device or connectivity concerns and provide clear resolution steps.
• Respond to phone and email inquiries in a timely, professional manner.
• Maintain accurate documentation of all interactions within support platforms (e.g., Zendesk).
• Assist with resupply coordination, order updates, warranty inquiries, and general support needs.
• Follow established workflows and processes while ensuring a high-quality client experience.
• Identify recurring client feedback or support trends and elevate insights appropriately.

What We're Looking For

• Associate degree required; bachelor's degree preferred.
• Strong communication and interpersonal skills with a professional, empathetic approach.
• Highly organized with strong attention to detail and documentation accuracy.
• Comfortable learning new technology, systems, and processes quickly.
• Ability to troubleshoot problems calmly and guide users step-by-step.
• Dependable, adaptable, and able to manage multiple tasks effectively.
• Experience in customer support, client services, coordination, hospitality, healthcare support, or other client-facing environments preferred.
• Experience using support or CRM systems (Zendesk, Salesforce, or similar platforms) is a plus.