Client Support Specialist

Nashville Public Radio; Lincoln (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement

Job summary

A dedicated insurance agency in Lincoln, Nebraska, seeks a Client Success Support professional to enhance customer service for ministries and non-profits. The role requires strong communication skills, basic math skills, and the ability to multitask in a fast-paced environment. Candidates should possess 3-6 years of experience and a high school diploma. The agency offers a supportive culture focused on teamwork and personal growth, with competitive benefits including medical, dental, and retirement plans.

Qualifications

• 3-6 years of experience in a customer service or support role.
• Property & casualty insurance licensed preferred.
• Ability to work independently and collaboratively.

Responsibilities

• Provide responsive customer service via calls and emails.
• Research and present answers to client questions.
• Maintain up-to-date knowledge on carrier products.
• Assist with onboarding of new clients.
• Participate in weekly service team meetings.

Skills

Excellent verbal and written communication skills

Basic math skills

Positive attitude

High level of organization

Multi-tasking in a fast-paced environment

Integrity

Effective handling of stress

Education

High School Diploma/GED

Tools

Agency management system

Job description

Client Success Support

Lightwell Insurance Advisors of Colorado LLC

–

Full-Time

–

Lincoln,Nebraska

Description

Ready to serve with purpose? Join our mission to provide exceptional service and support to our Christian ministries and non‑profit organizations!

We are an insurance agency dedicated to helping ministries and non‑profits manage risk and find the right insurance coverage to meet their needs. We believe in going the extra mile and serving with excellence. As a result, our agency has grown rapidly and now serves clients in Nebraska, Kansas, Colorado, Wyoming, Montana and the Dakotas.

We’re proud of the culture we've built and focus ourselves around these core values:

• We Put Others First, Together
• We Build a Culture of Trust & Authenticity
• We Stay Curious & Keep Growing
• We Lead with Emotional Maturity
• We Pursue Excellence
• We Bring Joy & Connection

Teamwork, personal excellence, and growth matter to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

When you join us, you can expect:

• Competitive compensation and benefits
• Work‑life balance and employee well‑being
• A supportive and mission‑driven work environment
• Leaders & co‑workers who care for one another and pursue excellence together

Are you the one we are looking for?

You would be passionate about serving others excellently, both over the phone and through email. With very little supervision, you anticipate needs, take action, and aim to solve client questions & requests on first contact. As a property & casualty insurance licensed individual, you can answer coverage questions. You're organized and know the art of building relationships with teammates, clients, and insurance partners. Using your impeccable communication skills and work ethic, you would apply critical thinking skills, work independently, show empathy, and care about the people & mission we serve.

When you join us, we expect you to:

• Provide responsive customer service via calls and emails, resolving inquiries on first contact if possible or escalating to other team members when necessary.
• Research and present answers to client questions about their policies and coverage.
• Maintain up‑to‑date knowledge on carrier products, guidelines, underwriting, and legislative changes in order to make effective recommendations to clients.
• Initiate or respond to situations involving invoicing and billing.
• Issue certificates of insurance and auto ID cards, including endorsements necessary for compliance.
• Process and submit policy change requests to the appropriate carrier.
• Properly handle any other documents generated from the insurance carrier or requests within delegated authority.
• Assist with the onboarding of new clients.
• Adhere to all agency policies, procedures, and guidelines, including documentation in the agency management system as requested by management.
• Participate in special projects or functions as assigned (e.g. e‑Newsletter, seminars, occasional account visitation, special mailings)
• Manage, submit, and follow‑up with claims throughout the claims process, as directed by management.
• Assist in monitoring accounts & collaborating with underwriting to ensure book of business is both profitable and fair to all parties.
• Provide back‑up support for other team members
• Participate in weekly service team meetings, continuing education courses, and other training opportunities provided by the agency.

What you’ll bring to our team:

• Excellent verbal and written communication skills
• Basic math skills and aptitude for learning new technology (agency management system, carrier rating platforms, etc)
• Positive attitude, good active listening skills and empathy.
• Highly‑organized and detailed, with solid time management skills
• Ability to multi‑task in a fast‑paced environment within tight deadlines, while maintaining accuracy
• Works with integrity and a high level of confidentiality
• Effective handling of stress, customer complaints, and constructive criticism.
• Experience using effective questioning and being able to lead/control a conversation
• Self‑motivation with the ability to work independently and collaboratively within a team.

Required Experience

Mid Level (3-6 years)

Required Education

High School Diploma/GED

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Retirement