Client Support Specialist

Health Connect America, Inc.; Dalton (GA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Flexible scheduling

EAP including mental health sessions

Paid time off and holidays

Medical, dental, vision insurance

Health Savings Account

Dependent Daycare FSA

401(k) Retirement Plan

Job summary

Health Connect America, Inc. delivers community-based behavioral health services in homes and local settings, meeting clients where they are and tailoring plans to individual needs.

The role involves coordinating with therapists and teams, monitoring progress, and maintaining accurate EMR documentation while supporting families and clients in developing coping strategies and daily living skills.

Qualifications

• High School Diploma with 2+ years of relevant experience or a Bachelor's degree in behavioral health.
• Experience with children, adolescents, or adults with mental health or behavioral health needs preferred.
• Valid driver’s license and reliable transportation for community-based work.

Responsibilities

• Deliver community-based support services in homes and other real-world settings.
• Maintain regular contact with clients to monitor needs and progress.
• Review client history, assessments, and treatment plans to ensure alignment with goals.
• Support clients and families in developing and achieving goals in IRP.
• Teach coping strategies, emotional regulation, and daily living skills.

Skills

Strong communication

Empathy

Time management

Education

High School Diploma with 2+ years experience OR Bachelor's in behavioral health

Tools

EMR experience

Job description

Some careers are just jobs. This one is different. At Georgia HOPE, the work you do every day creates meaningful change for children, families, and individuals who need it most.

We're a Georgia-based behavioral health provider on a mission to instill hope, empower lives, and strengthen communities. Our team specializes in supporting individuals facing emotional and behavioral challenges—often those who have experienced trauma, instability, or significant life stressors. We deliver services directly in the homes, schools, and communities where our clients live and grow, because real progress happens when care is personalized, strengths-focused, and meets people where they are.

As part of the Health Connect America family—a COA-accredited organization serving children, families, and adults across nine states—you'll have the resources, support, and professional development of a larger organization, paired with the close-knit, mission-focused culture that defines our work.

What You’ll Do

• Deliver community-based support services in homes and other real-world settings, meeting clients where they are
• Maintain regular contact with assigned clients, including both in-person and phone-based support, to monitor needs and progress
• Review client history, assessments, and treatment plans to ensure services align with individualized goals
• Support clients and families in developing and achieving goals outlined in their Individualized Recovery Plan (IRP)
• Teach coping strategies, emotional regulation, and daily living skills to promote independence and symptom management
• Help clients identify triggers, build resilience, and develop appropriate behavioral responses
• Assist with school, work, and family functioning by reinforcing practical, real-life skills
• Connect clients and families to community resources that support basic needs, stability, and long-term success
• Proactively support crisis prevention by helping clients develop safety plans and identify support systems
• Collaborate closely with therapists, clinical teams, and community partners to ensure coordinated, whole-person care
• Track service utilization and maintain accurate, timely documentation in the Electronic Medical Record (EMR) system
• Participate in team meetings, case staffing, and ongoing training to ensure high-quality service delivery

What to Expect

This is a community-based role, meaning much of your work will take place in clients’ homes and local environments. Your schedule will include a mix of structured visits and flexible time to meet client needs.

Success in this role requires adaptability, strong time management, and the ability to build trust with individuals and families from diverse backgrounds.

We welcome candidates who bring a genuine commitment to children and families and meet the following qualifications

• High School Diploma with at least two years of relevant experience, or a Bachelor’s degree in a behavioral health or related field
• Experience working with children, adolescents, or adults with mental health or behavioral health needs preferred
• Valid driver’s license and reliable transportation for community-based work

Be Well with Us

• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually — because your well-being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life

Ready to Make a Difference?

Join a team where your contributions truly matter.

Employment is contingent upon the successful completion of a comprehensive background investigation.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information, please review our Equal Employment Opportunity Posters.