Client Support Specialist

Surge Staffing; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Surge Staffing in Columbus, OH is seeking a Client Support Specialist to support all branches, manage accounts receivable and billing, and coordinate with MSPs and vendors. The role includes training branches on internal and MSP systems, auditing MSP accounts, and ensuring timely payments.

The position is full-time and on-site at our Columbus headquarters. The candidate will travel to offices for training and support, with a focus on accuracy and customer service across a national staffing

Qualifications

• Experience with internal systems and MSP environments.
• Strong numerical accuracy and basic math skills.
• Proficient in MS Office and internet research.
• Clear and tactful communication with colleagues and customers.

Responsibilities

• Train branches and onsite staff on internal and MSP systems.
• Enter and audit MSP accounts, time, and expenses weekly.
• Collaborate with MSP to collect overdue payments and maintain standings.
• Conduct daily/weekly/monthly MSP audits and reconciliations.
• Set up MSP accounts and issue credentials to branches.
• Handle MSP inquiries, order entry, and general questions via phone.
• Provide training to offices and travel for onsite sessions.
• Support accounts receivable and assist with invoice processing.

Skills

District Manager / Branch Manager / Sr

3+ years internal systems experience

Access to restricted areas when needed

Basic math skills

MS Word, Excel, PowerPoint, Outlook

Effective communication

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Summary

The Client Support Specialist is responsible for supporting all branches, accounts receivable, and billing. Along, with establishing and maintain other vendors and MSP's. This individual will be responsible for

1.) Training branches, Onsites/Workforce Managers on internal systems and external systems ie. MSP systems.

2.) Collect, enter, and update all MSP accounts, time, expenses, or any other expenditure.

3.) Work with MSP accounts to collect overdue payments and maintain standings.

4.) Perform daily, weekly, and monthly audits on MSP accounts.

This is a full-time (Monday - Friday) On-Site position that is located at our headquarters office in Columbus, Ohio.

Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions. We take priority in building personal, long-term partnerships with our clients, and ensuring that each placement is the right fit. We are unlike other staffing agencies in that we take the time to get to know your company and its goals. Our national network has connected more than 122,000 employees on an annual basis and growing.

Primary Functions

• Training all Branches, Onsite/Workforce Managers on internal systems and duties, along with training all Branches on external systems (MSP Software)
• Attend weekly conference calls with vendors and MSP.
• Research missing/incorrect time in MSP software to dispute or resolve so that time can be entered.
• Enter missing/incorrect time in MSP software so that the account can be brought current.
• Contact and work with MSP to set up accounts correctly. Issue user name and passwords for MSP accounts to branches that will be using the new MSP.
• Handle incoming calls from office needing help with MSP, order entry, creating orders, general questions, or a sound board for the offices.
• Send weekly audits to the offices that have MSP accounts, Missing items that have not been uploaded in to the MSP accounts.
• Research Avionte for missing items that are needed for Audit, Missing Hours, and Missing items for Audit.
  
• Contact, Establish, and Send out request to office to attend Training calls with MSP.
• Work Directly with several customers, being the Point of Contact for any and all issues the customer may have. Set up follow up meetings with offices and the local customer for certain locations.
• Travel to offices or onsite locations to provide additional training.
• Assist with accounts receivable, sending invoices, doing collections calls.
• Research closed accounts, analyze markups, profit, make decisions on whether we should regain the business.
• Make phone calls to the researched closed accounts and set up appointments, as well as offer our services.
• Provide offices and updated documents about their MSP account, establish quick references on how to.
• Send out daily open orders to the offices that need filled.
• Backup Offices that you are working out of. Assist with processing associates, answering phones, and emails to customers.

Qualifications

• Worked as a District Manager, Branch Manager, or Senior Staffing Specialist
• 3 years' experience working with internal systems.
• Ability to access areas where needed people, information or equipment are located.
• Ability to understand and accurately apply basic math skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet.
• Ability to make competent use of work related equipment and materials.
• Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed.
• Ability to travel to various locations (e.g., customer sites, other company offices) as needed.
• Ability to communicate effectively and tactfully with others.
  

Equal Opportunity Employer

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type: Full-time

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